Search over 300 FAQs below to help resolve any questions you may have.
If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. If you still need further assistance, please call our in-trip assistance numbe
Knowledge Base Article
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Excursions & activities
You may opt out of participating in any portion of the scheduled itinerary, however, please note that as per the terms and conditions, you will not receive a refund or credit.
Itinerary related
We get it; sometimes things don't go as planned during your trip. If you find yourself in a situation where you can't make it to a major tourist attraction as scheduled, please reach out to our local Travel Partner and let them know what's going on. They may have suggestions for alternative activi
