Reclamaciones y quejas

Frequently Asked Questions

(7)

How do I submit a claim or complaint?

Should you need to submit a claim, you may do so via our online form.

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Claims & complaints

How can I check on the status of my claim or complaint?

Please rest assured that our team is working on resolving your claim as quickly as possible. Please do not submit another claim for the same reason, as this will only create additional backlogs and delays.

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Claims & complaints

How long will it take to receive an answer to my claim or complaint?

We endeavor to process claims within 7 business days or less, however, resolution times may be longer depending on the case particulars. Please rest assured that our team is working on resolving your claim as quickly as possible. Please do not submit another claim for the same reason, as this will

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Claims & complaints

Can I submit a hotel review?

Yes, absolutely! To share your feedback, please do so via our online form.

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Claims & complaints

I have a travel insurance claim.

Should you need to submit a claim, you may do so via our online form.

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Claims & complaints

What should I do if my suitcase was damaged while in transit?

You're advised to contact the airline directly and submit a claim. Alternatively, you may contact your travel insurance provider and check if they provide coverage.

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Claims & complaints

Can I leave a review about a specific trip?

Yes, absolutely! To share your feedback, please do so via our online form.

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Claims & complaints