Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
We offer different payment structures based on when you booked and how long before your departure date you confirmed your trip. The dates below are payment deadlines, but you are welcome to make payments at any time before they are due. Bookings between Apr 15 '24 and Aug 17 '24: 70 days or less
Knowledge Base Article
•
Payments, Exoticca Wallet, & discounts
The Travelers' App is the best way to keep updated about your trip. Download the Exoticca Travelers' App on Google Play or Apple Store and log in using the email and password linked to your Exoticca account. App features: Check the status of your trip. Check your flights and hotel details. Check
Traveler's App
Exoticca GO is our loyalty rewards program crafted to help you fulfill your travel bucket list. No barriers, no limits—just boundless opportunities!
Exoticca GO
The cost of changing or canceling your booking will depend on how close you are to your departure date and the cancellation coverage selected when you booked. If you need to change your travel arrangements, your existing booking may need to be canceled and a new booking created. Cancellation cov
Changes, cancellations & amendments
You can usually select your seat during the online check-in process. Most airlines open online check-in 24 hours before the scheduled departure time. Please note: Some seat selections may incur an additional cost. If you wish to choose your seat before online check-in becomes available, you can
Flights, luggage & seats
There is no minimum passenger requirement, once you book, your trip is guaranteed to run! As for a maximum, You can count on having 30 travelers or fewer in your group! If a specific trip accommodates a larger group, we'll clearly state the maximum size under 'Important Notes' on the product page. I
Trip styles
The cancellation coverage available for your trip depends on when your booking was confirmed. Cancellation coverage can only be purchased during the booking process and cannot be added once your booking has been confirmed. Bookings confirmed on or after August 17, 2026 You can choose from thre
We’re here to help every step of your journey. To make sure you reach the right team as quickly as possible, choose the contact option that matches your stage of travel. Before You Travel Chat options: Chat with us WhatsApp Facebook Messenger More than 30 days before departure Our online form is
Contact us
Absolutely! To add extra activities to your tour package, please follow these steps: Log in to your Exoticca Account. Navigate to the "My Bookings" section. Look for the "Additional activities" option. You’ll need to make these additions at least 30 days before your departure to ensure availability.
Absolutely! Your Exoticca travel credit can be applied to any of our trips. You can use your travel credit toward any trip available on Exoticca’s website. Travel credits may be issued for cancellations, price adjustments, or through special promotions. Some travel credits may be issued as non-refun
Make a booking
Many checked bags are typically limited to a total dimension of 62 inches (length + width + height). For example: 26" + 26" + 10" = 62", with a maximum weight of 50 lbs (23 kg). However, baggage size and weight allowances may vary by airline. Please note: Some regional flights may have lower weigh
To get a copy of your Trip Summary, please follow the steps below: Log in to your Exoticca account on the website. Select My Bookings Go to the section, "Download your travel documentation". You can also access your Trip Summary through the Traveler's App. The Trip Summary displayed on the Traveler'
Travel documents
You can check in for your trip online, typically within 24 hours of your departure time. To do this, you'll need to visit the airline's website or use their mobile App. Once you're on the airline's platform, look for the 'Online Check-In' option and follow the prompts. You'll be asked to enter your
