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You're advised to contact the airline directly and submit a claim. Alternatively, you may contact your travel insurance provider and check if they provide coverage.
Knowledge Base Article
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Claims & complaints
Simply log in and go to the “My Bookings” section. Next, go to the "Your Payment" section of the booking. Click on "Receipt", this will download a copy to your device.
Payments, Exoticca Wallet, & discounts
The Travelers' App is available in English, Spanish, French, and German and will default to the same language set on your phone. If your phone is set to a language that is not yet available, the App language will automatically be set to English. Setting up the language with IOS Setting up the
Traveler's App
If you're traveling with other people with whom you'd like to split the costs, please have the Account Holder call and speak with one of our Travel Experts.
No, we don't currently offer gift certificates.
To check your wallet credit, simply log into your account, and select Exoticca wallet.
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
In-trip assistance
Please immediately contact our 24/7 in-trip assistance team.
If you're using a mobile device: Download the Exoticca Traveler's App when making your booking. Use the same email address you used to book your trip. You will receive a magic link via email, which will take you directly to your account. For web access: Open your web browser. Visit the Exoticc
My Account
Absolutely! Your Exoticca travel credit can be applied to any of our trips. You can use your travel credit toward any trip available on Exoticca’s website. Travel credits may be issued for cancellations, price adjustments, or through special promotions. Some travel credits may be issued as non-refun
Make a booking
Absolutely! To add extra activities to your tour package, please follow these steps: Log in to your Exoticca Account. Navigate to the "My Bookings" section. Look for the "Additional activities" option. You’ll need to make these additions at least 30 days before your departure to ensure availability.
Changes, cancellations & amendments
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
Many checked bags are typically limited to a total dimension of 62 inches (length + width + height). For example: 26" + 26" + 10" = 62", with a maximum weight of 50 lbs (23 kg). However, baggage size and weight allowances may vary by airline. Please note: Some regional flights may have lower weigh
Flights, luggage & seats
We're sorry to hear that! We are here to help! Please call and speak with one of our Travel Experts, who will be delighted to assist you.
Once your booking is confirmed, flight tickets are issued according to the airline's specific policies. While we are here to assist with your request, please keep the following in mind: Request Review: Your ability to modify a flight depends entirely on the type of change requested and the specifi
In general, we offer lower rates for infants and children under 12 years of age. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Yes, we can certainly help with that! If you would prefer to arrange your own travel and join us just for the land portion of your trip, we can update your reservation to reflect a land-only package. To accommodate this, we will set up a new booking for you that includes only the trip and land-bas
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
Flash sales are limited time promotions that offer significant discounts, sometimes up to 60% off, on a selection of our most popular travel packages. These exclusive deals include a variety of trip styles such as cultural tours, safaris, beach getaways, and multi-country adventures, and typically
We offer a variety of great deals to exciting destinations around the world. Please call and speak with one of our Travel Experts who will be delighted to assist you.
