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Make a booking
Here are a few precautions you can take: Check that the web page from which you make the booking is legitimate and secure. Sometimes scammers use sophisticated sou plantation techniques (tips: No terms and conditions, no business address, SSL security certificate, poor web design, poor content of th
Trust & Safety
Unfortunately, this is not currently possible due to local accommodation restrictions.
Yes, you can make a booking online or with the help of one of our Travel Experts. Book in 5 easy steps: Use the search bar and tell us where you're departing from, where you'd like to travel to, and what date you'd like to travel. Select the travel dates in the calendar, which also shows the prici
Traveler's App
Use one of the following search options to help you find your perfect trip: On the top left-hand side, you'll find three dropdown filters. Destinations: Select a region you're interested in traveling to. Trip Style: You can filter by season, interest, family collection, or by group. Deals: Take a
Some trips may be more physically demanding than others. Our trips come in a variety of flavors, from leisurely cultural explorations to more active adventures. We've got something for everyone! Each trip is categorized with a 'Physical Rating' that indicates its physical demands. We encourage y
Trip styles
The Travelers' App is available in English, Spanish, French, and German and will default to the same language set on your phone. If your phone is set to a language that is not yet available, the App language will automatically be set to English. Setting up the language with IOS Setting up the
You can submit a claim as soon as you have booked a trip that is eligible for the Best Price Guarantee, right up until 11:59 p.m. local time, three days before your departure. Simply complete our online form, and our team will review your request and get back to you within 24 hours.
Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o
Special needs
Yes. Every package comes with round-trip, international, economy-class flights already included. Not booked yet? When making your booking, you can choose your preferred: Flight class (Premium Economy, Business, or First) Flight times Number of stopovers or direct flights Baggage preference Alrea
Yes, your trip with Exoticca is ATOL-protected if flights are included. We hold an ATOL (Air Travel Organiser's License) certification, which means that in the unlikely event of supplier insolvency, your trip funds are safeguarded, and you will be brought back home or refunded as per ATOL regulation
At Exoticca, we believe in the importance of respecting and preserving the welfare of all animals encountered during our tours. We are committed to promoting ethical travel experiences that align with our values of compassion, conservation, and respect for all living beings. Photos Don´t pay money
Animal welfare policy
Should you need to submit a claim, you may do so via our online form.
All your Exoticca GO benefits are linked to your account, not the individual Traveler.
Exoticca GO
If you have a specific destination in mind, you can use the search bar at the top center of the page. Provide your departure city Where you want to travel to The date when you would like to travel. Click on the magnifying glass or hit enter and we will find you the options available.
Absolutely! If you are the account holder, you have the flexibility to share all the booking information and updates with all the travelers included in the booking. This ensures that everyone is informed and up-to-date on the travel details.
Privacy policy
Please immediately contact our 24/7 in-trip assistance team.
In-trip assistance
In the exceptional case where you find yourself denied entry by border/passport control, you're advised to call us so we can see how best to assist. Alternatively, you can seek guidance and assistance from local immigration and/or border control authorities. Please note that it is your responsib