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Privacy policy
Yes, you can earn rewards on any trip you take! There are no blackout dates or restrictions on any of our itineraries.
Exoticca GO
No, this is not currently supported.
Hotels
Please contact us using our online form.
Partnerships
Only the Account Holder who made the booking is authorized to make changes or modifications.
My Account
Yes, absolutely! To share your feedback, please do so via our online form.
Claims & complaints
If you're experiencing any hotel issues, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. If you still need further assistance, don't hesitate to contact our in-trip assistance team or share further details using o
A transit visa is a travel document that allows you to pass through a country on your way to another destination. Transit visas are usually valid for a short period and do not permit extended stays. Whether you need one depends on your nationality, the country you are transiting through, and the l
Travel documents
To avoid any issues or disruption to your travel plans, you're advised to have a valid passport with a minimum of six months before expiry. If you need to renew or obtain a new passport in the U.S.A., then you should do so at least 6 months in advance to ensure you receive your passport before you
Your safety is our top priority! We carefully select our partners Our partners are carefully selected based on their high-quality standards and security protocols. We’re proactive We continuously monitor global events to ensure your safety and security. We’re available 24/7 Our in-destination
Trust & Safety
Yes, you can bring your own wheelchair on the flight. Please use the online form and let us know about your wheelchair's specifications: Height, width, length Battery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a battery If it's foldable This infor
Special needs
If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. If you still need further assistance, please call our in-trip assistance numbe
Excursions & activities
We follow industry-standard identification and verification procedures to protect your account and personal data.
You can select your room preference during the booking process after selecting your most convenient flights and the hotel category that adapts better to your trip needs. Most of our hotels offer the option to select from the following room types: Single: Ideal for solo travelers, with a single bed
Our hotels offer a range of amenities designed to make your stay as comfortable and enjoyable as possible. While specific amenities may vary from one hotel to another, to access specific information, you're welcome to check the details at any point after your booking is complete.
A visa is official permission to enter, stay in, or leave a foreign country for a set period. Many countries require a visa in addition to a valid passport. Requirements vary depending on your nationality and destination. Please note that a visa does not guarantee entry. Immigration officials make
Yes, you’re free to opt out of any part of your scheduled activities. If you decide to skip an activity while at your destination, please inform your local guide to help avoid delays for the rest of the group. Please note that if you choose to opt out of any activity, you won’t be eligible for a
Make a booking
Here are a few precautions you can take: Check that the web page from which you make the booking is legitimate and secure. Sometimes scammers use sophisticated sou plantation techniques (tips: No terms and conditions, no business address, SSL security certificate, poor web design, poor content of th
In most cases, once you exit the baggage collection area into the airport arrivals hall, you will find your driver will be waiting. Please look for the person holding an Exoticca sign with your name on it. However, you are advised to please check your Trip Summary 3 days before departure for furth
Ground transportation
