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Any booking with 10 or more people is considered as a group. If you're interested in making a booking for 10 or more people, please complete the online form. Our team will review your request and respond within 48 hours.
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Groups
Unfortunately, this is not currently possible due to local accommodation restrictions.
Make a booking
You can book up to 9 Travelers in a single reservation. If you're interested in booking for a larger group, please complete the online form or call and speak with one of our Travel Experts. They will be delighted to assist you, provide information about our group discounts, and recommend the bes
Please contact us using our online form.
Investor relations
Exoticca is proud to be associated with various travel memberships and certifications, demonstrating our commitment to quality and professionalism in the travel industry. Some of the key affiliations and certifications we hold include: IATA Membership: Exoticca is a member of the International Air
Travel memberships & certifications
We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. Customers: We monitor cust
Social responsibility
You’re automatically enrolled in Exoticca GO for free when you subscribe to our newsletter, create an account, or book your first tour. By joining, you’ll also be signed up for our newsletter. The program has two levels, based on how many bookings you complete. Subscribe here to join and receive
Exoticca GO
Exoticca GO is our loyalty rewards program crafted to help you fulfill your travel bucket list. No barriers, no limits—just boundless opportunities!
Yes, of course! Our customers are encouraged to post their reviews on Trustpilot and other platforms so you have the chance to read about their experience. Trustpilot review page link
Please click here to view our privacy policy.
Privacy policy
Please immediately contact our in-trip assistance team.
Health, safety, & security
Yes, you can earn rewards on any trip you take! There are no blackout dates or restrictions on any of our itineraries.
We offer group rates for 10 or more people traveling together on the same booking. If you're interested in making a booking for 10 or more people, please complete the online form. Our team will review your request and respond within 4 to 7 business days.
Payments, Exoticca Wallet, & discounts
Press, Media, & PR
The Travelers' App is available in English, Spanish, French, and German and will default to the same language set on your phone. If your phone is set to a language that is not yet available, the App language will automatically be set to English. Setting up the language with IOS Setting up the
Traveler's App
Should you wish to share your feedback and/or suggestions, you may do so via our online form. Our team will review your feedback and/or suggestions and respond within 4 to 7 business days.
Feedback & suggestions
In the event inclement weather disrupts your trip itinerary, our local Travel Partner will make every effort to reschedule the excursion for a more suitable time, allowing you to still enjoy the activity. If we're unable to reschedule your itinerary, then we'll propose various options as compensat
Weather related
If you happen to spot an error in your flight details, please call and speak with one of our Travel Experts, who will be delighted to assist you in making any necessary corrections.
Flights, luggage & seats
This is not currently possible. You will need to organize your own transportation from the airport to the hotel.
No, this is not currently supported.
Hotels