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What are the benefits of using ACH vs bank transfer or credit cards?

ACH payments offer several advantages over traditional bank transfers and credit cards: Lower cost: ACH payments typically have lower fees compared to credit cards and wire transfers. Increased security: ACH transactions use encrypted systems and bank verification, adding a layer of protection. Fast

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What is ACH?

ACH stands for the Automated Clearing House (ACH) it is an electronic network for processing financial transactions, including direct deposits, bill payments, and money transfers between banks in the U.S. It is commonly used for payment transactions.

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I've been robbed.

If you've been a victim of theft during your trip, it's important to take the following steps: Contact local authorities: Immediately make a report to the local police or authorities. They can help document the theft and provide assistance. Notify your travel insurance provider: If you have travel i

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Is there a fee for paying using ACH?

ACH payments are typically low or even free, depending on your bank. ​ As soon as your ACH payment is confirmed, you’ll receive a payment confirmation email, and a bonus will be added to your Exoticca Wallet as a thank-you!

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How can I apply my credit voucher when making an ACH payment?

Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation. ​ Online Payment: If you are making a booking online, please contact us to request that we apply your voucher or discount code from

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How will I receive a refund using ACH?

To receive a refund via ACH, the funds will go directly to your bank account using your account and routing numbers. ​ The process typically takes 3-5 business days to appear in your bank account.

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Can I take a pram/baby stroller?

Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. ​ As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o

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Will I get a reminder before each payment is due?

Yes, you will receive an email to remind you when a payment date is approaching.

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Where can I find Exoticca's Terms and Conditions?

We recommend reviewing these Terms and Conditions before making a booking or traveling with us to ensure you are informed about our policies and guidelines. ​ Please click here to view our Terms & Conditions.

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Can I add the Multi-Assistance package insurance to my booking after I have booked?

Yes, you can add it any time before the start of your trip. Please call and speak with one of our Travel Experts who will be delighted to assist you.

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Where can I find Exoticca's digital assets?

​Click here to download our digital assets such as logo files.

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Are airport transfers included in my trip?

Yes, most of our trips include an airport meet-and-greet service upon arrival, as well as a departure drop-off at the end of your journey. Additional details about what's included can be found at the beginning and in the daily itinerary section of your Trip Summary. Please keep an eye on your Trip S

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Will I be able to do any laundry during my trip?

Laundry facilities may be accessible during your trip, depending on your accommodation choices. Additionally, consider packing versatile, easy-to-wash clothing items to reduce the need for frequent laundry. ​ For longer journeys, plan ahead and explore nearby laundromats or laundry services in the a

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I would like to request an interview.

Please contact us using our online form.

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Tips for outsmarting scammers

Here are a few precautions you can take: Check that the web page from which you make the booking is legitimate and secure. Sometimes scammers use sophisticated sou plantation techniques (tips: No terms and conditions, no business address, SSL security certificate, poor web design, poor content of th

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What discounts can I get?

If this is your first booking with Exoticca, you’re eligible for Level 1 and access to our exclusive knockout deals! ​ At Level 2, you’ll get exclusive discounts for future bookings, check out our current promotions here. ​

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Will I be able to charge my electrical devices during my trip?

In most places, you’ll be able to recharge your electronics at the hotel. We recommend you bring a travel adapter and an extra camera battery with you. ​ For further details about a particular country, please check here.

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What should I do if I’ve found a better deal?

Start by taking a screenshot of the deal and copying the URL. ​ Make sure it clearly shows that all the details match your Exoticca booking: Same travel month (excluding peak travel dates and national holidays) Same number of travel days Same travel destination Same trip inclusions Same number of pe

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What is Exoticca's cookies policy?

​Please click here to view our cookies policy.

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What is Exoticca’s Best Price Guarantee?

Exoticca is committed to providing extraordinary value. That's why our in-house experts developed SmartFare, a powerful engine that works behind the scenes to seek out and secure the lowest airfares and partner rates for your trip. That's how we can confidently offer you the best price on your trave

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