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The free Smart Traveler Enrollment Program (STEP) allows you to register with your destination's American Embassy or Consulate so that they can contact you in an emergency. Register Here.
Knowledge Base Article
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Trip preparation
ACH payments offer several advantages over traditional bank transfers and credit cards: Lower cost: ACH payments typically have lower fees compared to credit cards and wire transfers. Increased security: ACH transactions use encrypted systems and bank verification, adding a layer of protection. Fast
Payments, Exoticca Wallet, & discounts
Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation. Online Payment: If you are making a booking online, please contact us to request that we apply your voucher or discount code from
Yes, we do! We offer a 5% discount off the total booking price for all student travelers based on the below criteria: Student discount eligibility criteria: You need to be a full-time student, enrolled in an accredited academic institution, and able to provide valid student identification. You mus
Paying with ACH is quick and simple. Just follow these steps: Log in to your account on our website. Go to the “Payments” section under “My Bookings”. Select ACH as your payment method. Enter your bank details and billing address on the payment page. Accept our Terms & Conditions and Privacy Polic
ACH payments are typically low or even free, depending on your bank. As soon as your ACH payment is confirmed, you’ll receive a payment confirmation email, and a bonus will be added to your Exoticca Wallet as a thank-you!
Certainly, please call and speak with one of our Travel Experts, who will be delighted to assist you.
Yes, you can make a partial payment. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Yes, we do! In appreciation of your service, we offer a 5% discount off the total booking price for all travelers based on the below criteria: Applicable to both active and retired U.S.A. military. Not combinable with other promotional discounts including, but not limited to, limited-time offers, pr
You can check the status of your ACH payment by reviewing your bank account's transaction history or online banking portal. The payment will appear as "pending" until it is confirmed, which usually takes 1-3 business days. As soon as the payment is confirmed, you’ll receive a payment confirmatio
For bookings originating from the UK only, the following are your Key Rights under the Package Travel Regulation 2018: Travelers will receive all essential information about the package before concluding the package travel contract. There is always at least one trader who is liable for the proper pe
If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. If you still need further assistance, don't hesitate to contact our in-trip as
In-trip assistance
At Exoticca, we believe in the importance of respecting and preserving the welfare of all animals encountered during our tours. We are committed to promoting ethical travel experiences that align with our values of compassion, conservation, and respect for all living beings. Photos Don´t pay money
Animal welfare policy
Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with your travel documents. For local specific emergency contact information, please see here.
Health, safety, & security
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Make a booking
Yes, you can add it any time before the start of your trip. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Customers over 70 years old are not covered for assistance in destination or repatriation on any Ergo products, and travelers must legally reside in the country related to the market where the booking has been purchased.
Once your booking is confirmed, you will receive the Ergo contract in your Exoticca account.
Unfortunately, this is not possible at the moment. When you purchase the Ergo policy, it must cover everyone on the same booking.
Anyone over the age of 18 is more than welcome to book an extraordinary Exoticca experience! There's no restriction on the maximum age. However, you are encouraged to read the trip itinerary and decide if it’s suitable for your age, physical condition, and interests.
