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Certainly, please call and speak with one of our Travel Experts, who will be delighted to assist you.
Knowledge Base Article
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Payments, Exoticca Wallet, & discounts
We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. Customers: We monitor cust
Social responsibility
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Cookies policy
In the exceptional case where you find yourself denied entry by border/passport control, you're advised to call us so we can see how best to assist. Alternatively, you can seek guidance and assistance from local immigration and/or border control authorities. Please note that it is your responsib
In-trip assistance
Your safety is our top priority! We carefully select our partners Our partners are carefully selected based on their high-quality standards and security protocols. We’re proactive We continuously monitor global events to ensure your safety and security. We’re available 24/7 Our in-destination
Trust & Safety
Share the wonder of travel by inviting a friend to book with Exoticca and earn travel credit when they make their first booking. Participating is easy: all you need is an Exoticca account! You can use your travel credit to save on your next getaway! Receive Exoticca travel credit for each new fr
Refer a friend
Please contact us using our online form.
Partnerships
No, your Exoticca Wallet is private. Invited Travelers won’t see it, use it, or apply it to any payments.
My Account
Airport transfers are generally not included in our Land Only packages. How to check if airport transfers are included in your trip: You can confirm this in your Trip Summary itinerary details. To download your Trip Summary: Log in to your Exoticca account on the website. Go to My Bookings. Click o
Make a booking
Any booking with 10 or more people is considered as a group. If you're interested in making a booking for 10 or more people, please complete the online form. Our team will review your request and respond within 48 hours.
Groups
Flash sales are limited time promotions that offer significant discounts, sometimes up to 60% off, on a selection of our most popular travel packages. These exclusive deals include a variety of trip styles such as cultural tours, safaris, beach getaways, and multi-country adventures, and typically
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our contact form. Our team will review your request and respond within 4 to 7 business days.
ACH stands for the Automated Clearing House (ACH) it is an electronic network for processing financial transactions, including direct deposits, bill payments, and money transfers between banks in the U.S. It is commonly used for payment transactions.
Absolutely not! In fact, you can call us toll-free 24/7 and speak with one of our Travel Experts who will be delighted to assist you.
You're advised to contact the airline directly and submit a claim. Alternatively, you may contact your travel insurance provider and check if they provide coverage.
Claims & complaints
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We're sorry to hear that! We are here to help! Please call and speak with one of our Travel Experts, who will be delighted to assist you.
Yes, depending on the package and availability, you have the option to book additional hotel nights before or after your tour. We understand that you might want to extend your stay and explore your destination further. You can add extra hotel nights after selecting the tour and dates you would lik
Hotels
Incorrect reference or payment description: Ensure the provided reference number or payment details are included when initiating the transfer to match it with your booking. Bank transfer processing time: Allow a few business days for the transfer to be processed, the process time may vary dependin
If you have travel credit available in your wallet, you can use it to pay for your booking. Please call and speak with one of our Travel Experts who will be delighted to assist you.
