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ACH payments offer several advantages over traditional bank transfers and credit cards: Lower cost: ACH payments typically have lower fees compared to credit cards and wire transfers. Increased security: ACH transactions use encrypted systems and bank verification, adding a layer of protection. Fast
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Payments, Exoticca Wallet, & discounts
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Tourism boards
In the exceptional case where you find yourself denied entry by border/passport control, you're advised to call us so we can see how best to assist. Alternatively, you can seek guidance and assistance from local immigration and/or border control authorities. Please note that it is your responsib
In-trip assistance
We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. Customers: We monitor cust
Social responsibility
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Privacy policy
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Press, Media, & PR
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Cookies policy
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Data subject request
This is not currently possible. You will need to organize your own transportation from the airport to the hotel.
Make a booking
No limits! You can invite all Travelers on the booking, just make sure you have their permission to add their email addresses.
My Account
Unfortunately, this is not currently possible due to local accommodation restrictions.
Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation. Online Payment: If you are making a booking online, please contact us to request that we apply your voucher or discount code from
Yes, special meals can be requested at the time of booking. These are subject to availability based on the airline and route, and we’re here to assist with forwarding your request. You can complete the online form or, if you prefer, call and speak with one of our Travel Experts. They will be delig
Yes, absolutely! To share your feedback, please do so via our online form.
Claims & complaints
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Exoticca GO
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
Changes, cancellations & amendments
Please use this link to see the Exoticca GO Terms & Conditions.
Your safety is our top priority! We carefully select our partners Our partners are carefully selected based on their high-quality standards and security protocols. We’re proactive We continuously monitor global events to ensure your safety and security. We’re available 24/7 Our in-destination
Trust & Safety
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options
Environmental responsibility