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Certainly, please call and speak with one of our Travel Experts, who will be delighted to assist you.
Knowledge Base Article
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Payments, Exoticca Wallet, & discounts
Paying with ACH is quick and simple. Just follow these steps: Log in to your account on our website. Go to the “Payments” section under “My Bookings”. Select ACH as your payment method. Enter your bank details and billing address on the payment page. Accept our Terms & Conditions and Privacy Polic
Exoticca GO is our loyalty rewards program crafted to help you fulfill your travel bucket list. No barriers, no limits—just boundless opportunities!
Exoticca GO
ACH payments are typically low or even free, depending on your bank. As soon as your ACH payment is confirmed, you’ll receive a payment confirmation email, and a bonus will be added to your Exoticca Wallet as a thank-you!
For bookings originating from the UK only, the following are your Key Rights under the Package Travel Regulation 2018: Travelers will receive all essential information about the package before concluding the package travel contract. There is always at least one trader who is liable for the proper pe
Yes, absolutely! To share your feedback, please do so via our online form.
Claims & complaints
You can check the status of your ACH payment by reviewing your bank account's transaction history or online banking portal. The payment will appear as "pending" until it is confirmed, which usually takes 1-3 business days. As soon as the payment is confirmed, you’ll receive a payment confirmatio
During the booking process, you will be able to download the guarantees and conditions.
We recommend reviewing these Terms and Conditions before making a booking or traveling with us to ensure you are informed about our policies and guidelines. Please click here to view our Terms & Conditions.
Terms & Conditions
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
Health, safety, & security
Yes, you can make a partial payment. Please call and speak with one of our Travel Experts who will be delighted to assist you.
If you miss your flight for any reason, you're advised to contact the airline directly to check if they can rebook you on the next available flight. Alternatively, you may also call our in-trip assistance number and speak with a member of our in-trip assistance team, who will be delighted to assis
Flights
Customers over 70 years old are not covered for assistance in destination or repatriation on any Ergo products, and travelers must legally reside in the country related to the market where the booking has been purchased.
To pay using a voucher or discount code for your trip, this must be applied at the time of booking by one of our Travel Experts. Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation.
You may review our Terms and Conditions here.
Make a booking
Please rest assured that our team is working on resolving your claim as quickly as possible. Please do not submit another claim for the same reason, as this will only create additional backlogs and delays.
Flash sales are limited time promotions that offer significant discounts, sometimes up to 60% off, on a selection of our most popular travel packages. These exclusive deals include a variety of trip styles such as cultural tours, safaris, beach getaways, and multi-country adventures, and typically
A passport is an official government-issued document that serves as proof of your identity and nationality. It typically includes essential personal information, such as your name, date of birth, photograph, and place of birth. Passports are essential for international travel and are required for
Travel documents
Unfortunately, this is not possible at the moment. When you purchase the Ergo policy, it must cover everyone on the same booking.
An Invited Traveler is someone included in a booking but who didn’t make the reservation. The Account Holder (the person who booked the trip) can add them by entering their email address. Once added, the Invited Traveler can log in to their own Exoticca account to view the trip details and downl
My Account
