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To receive a refund via ACH, the funds will go directly to your bank account using your account and routing numbers. The process typically takes 3-5 business days to appear in your bank account.
Knowledge Base Article
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Payments, Exoticca Wallet, & discounts
You can check the status of your ACH payment by reviewing your bank account's transaction history or online banking portal. The payment will appear as "pending" until it is confirmed, which usually takes 1-3 business days. As soon as the payment is confirmed, you’ll receive a payment confirmatio
Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation. Online Payment: If you are making a booking online, please contact us to request that we apply your voucher or discount code from
Yes, your trip with Exoticca is ATOL-protected if flights are included. We hold an ATOL (Air Travel Organiser's License) certification, which means that in the unlikely event of supplier insolvency, your trip funds are safeguarded, and you will be brought back home or refunded as per ATOL regulation
Yes, you can make a partial payment. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Once your booking is confirmed, you will receive the Ergo contract in your Exoticca account.
If you've been a victim of theft during your trip, it's important to take the following steps: Contact local authorities: Immediately make a report to the local police or authorities. They can help document the theft and provide assistance. Notify your travel insurance provider: If you have travel i
Health, safety, & security
ACH payments offer several advantages over traditional bank transfers and credit cards: Lower cost: ACH payments typically have lower fees compared to credit cards and wire transfers. Increased security: ACH transactions use encrypted systems and bank verification, adding a layer of protection. Fast
ACH payments are typically low or even free, depending on your bank. As soon as your ACH payment is confirmed, you’ll receive a payment confirmation email, and a bonus will be added to your Exoticca Wallet as a thank-you!
Western-style toilets are available in many tourist areas, hotels, and restaurants. However, in more rural or remote areas, you may encounter squat toilets. It's advisable to be prepared for both options, depending on your destination. Always keep in mind that encountering different toilet facil
Trip preparation
A transit visa is a travel document that allows you to pass through a country on your way to another destination. Transit visas are usually valid for a short period and do not permit extended stays. Whether you need one depends on your nationality, the country you are transiting through, and the l
Travel documents
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In the event inclement weather disrupts your trip itinerary, our local Travel Partner will make every effort to reschedule the excursion for a more suitable time, allowing you to still enjoy the activity. If we're unable to reschedule your itinerary, then we'll propose various options as compensat
Weather related
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Tourism boards
If you're using a bank transfer: Error in bank details: Check the details entered for the transfer are correct, the account type or bank details may be entered incorrectly. Insufficient funds: Verify that the account used has sufficient funds available to cover the amount required for the transfer.
