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Paying with ACH is quick and simple. Just follow these steps: Log in to your account on our website. Go to the “Payments” section under “My Bookings”. Select ACH as your payment method. Enter your bank details and billing address on the payment page. Accept our Terms & Conditions and Privacy Polic
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Payments, Exoticca Wallet, & discounts
ACH payments offer several advantages over traditional bank transfers and credit cards: Lower cost: ACH payments typically have lower fees compared to credit cards and wire transfers. Increased security: ACH transactions use encrypted systems and bank verification, adding a layer of protection. Fast
To receive a refund via ACH, the funds will go directly to your bank account using your account and routing numbers. The process typically takes 3-5 business days to appear in your bank account.
Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o
Special needs
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
In-trip assistance
You may review our Terms and Conditions here.
Make a booking
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options
Environmental responsibility
Unfortunately, this is not currently possible due to local accommodation restrictions.
Use one of the following search options to help you find your perfect trip: On the top left-hand side, you'll find three dropdown filters. Destinations: Select a region you're interested in traveling to. Trip Style: You can filter by season, interest, family collection, or by group. Deals: Take a
Yes, you’re free to opt out of any part of your scheduled activities. If you decide to skip an activity while at your destination, please inform your local guide to help avoid delays for the rest of the group. Please note that if you choose to opt out of any activity, you won’t be eligible for any
Yes, absolutely! We understand that early flight arrivals may require checking in to your hotel room before the standard check-in time of 14:00 (2pm). You may request early check-in for an additional cost. You may request early check-in no less than 30 days before your scheduled departure date.
Hotels
We offer a variety of great deals to exciting destinations around the world. Please call and speak with one of our Travel Experts who will be delighted to assist you.
ACH payments are typically low or even free, depending on your bank. As soon as your ACH payment is confirmed, you’ll receive a payment confirmation email, and a bonus will be added to your Exoticca Wallet as a thank-you!
In the exceptional case where you find yourself denied boarding, you're advised to call us immediately so we can see how best to assist. Please note that it is your responsibility to ensure that your travel documents are in order, including having a valid passport and all required visas.
Flights
If you have a specific destination in mind, you can use the search bar at the top center of the page. Provide your departure city Where you want to travel to The date when you would like to travel. Click on the magnifying glass or hit enter and we will find you the options available.
To see your saved bookings: Log into your Exoticca account Navigate to the "My Bookings" section. To view the trips you have recently searched for: Login to your Exoticca account Scroll down the page to the "Recently Visited section". Your account can also be accessed through our Traveler's App.
Unfortunately, this is not possible at the moment. When you purchase the Ergo policy, it must cover everyone on the same booking.
Flash sales are limited time promotions that offer significant discounts, sometimes up to 60% off, on a selection of our most popular travel packages. These exclusive deals include a variety of trip styles such as cultural tours, safaris, beach getaways, and multi-country adventures, and typically
Exoticca is committed to making travel widely accessible, regardless of ability or disability. We ask that you carefully consider whether you are physically and mentally able to complete the itinerary you have chosen, recognizing that on some trips you may be required to carry your own bags and us
Trip styles
Yes, we do! In appreciation of your service, we offer a 5% discount off the total booking price for all travelers based on the below criteria: Applicable to both active and retired U.S.A. military. Not combinable with other promotional discounts including, but not limited to, limited-time offers, pr