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What is a group booking?

Any booking with 10 or more people is considered as a group. ​ If you're interested in making a booking for 10 or more people, please complete the online form. ​ Our team will review your request and respond within 48 hours. ​

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Can I bring my pet on a trip?

Unfortunately, this is not currently possible due to local accommodation restrictions.

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What is the maximum number of Travelers I can include in my booking?

You can book up to 9 Travelers in a single reservation. ​ If you're interested in booking for a larger group, please complete the online form or call and speak with one of our Travel Experts. ​ They will be delighted to assist you, provide information about our group discounts, and recommend the bes

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I would like to speak with someone about investor relations.

Please contact us using our online form.

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What travel memberships and certifications does Exoticca hold?

Exoticca is proud to be associated with various travel memberships and certifications, demonstrating our commitment to quality and professionalism in the travel industry. ​ Some of the key affiliations and certifications we hold include: IATA Membership: Exoticca is a member of the International Air

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Where can I find information about Exoticca's social responsibility initiatives?

We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. ​ Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. ​ Customers: We monitor cust

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How does Exoticca GO work?

You’re automatically enrolled in Exoticca GO for free when you subscribe to our newsletter, create an account, or book your first tour. By joining, you’ll also be signed up for our newsletter. ​ The program has two levels, based on how many bookings you complete. ​ Subscribe here to join and receive

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What is Exoticca GO?

Exoticca GO is our loyalty rewards program crafted to help you fulfill your travel bucket list. No barriers, no limits—just boundless opportunities! ​ ​

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Can I read guest reviews about a trip before I book?

Yes, of course! Our customers are encouraged to post their reviews on Trustpilot and other platforms so you have the chance to read about their experience. ​ ​Trustpilot review page link

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Where can I find Exoticca's Privacy Policy?

Please click here to view our privacy policy.

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What happens if I have an emergency and need to fly home?

Please immediately contact our in-trip assistance team.

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Can I travel on any trip at any time and still get benefits?

Yes, you can earn rewards on any trip you take! ​ There are no blackout dates or restrictions on any of our itineraries.

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Do you offer group booking discounts?

We offer group rates for 10 or more people traveling together on the same booking. ​ If you're interested in making a booking for 10 or more people, please complete the online form. ​ Our team will review your request and respond within 4 to 7 business days.

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I would like to request an interview.

Please contact us using our online form.

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How do I set up the language?

The Travelers' App is available in English, Spanish, French, and German and will default to the same language set on your phone. If your phone is set to a language that is not yet available, the App language will automatically be set to English. ​ Setting up the language with IOS ​ ​ Setting up the

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I would like to give feedback and/or suggestions.

Should you wish to share your feedback and/or suggestions, you may do so via our online form. ​ Our team will review your feedback and/or suggestions and respond within 4 to 7 business days.

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The weather has caused part of my tour to be cancelled.

In the event inclement weather disrupts your trip itinerary, our local Travel Partner will make every effort to reschedule the excursion for a more suitable time, allowing you to still enjoy the activity. ​ If we're unable to reschedule your itinerary, then we'll propose various options as compensat

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There is an error in my flight details, what can I do?

If you happen to spot an error in your flight details, please call and speak with one of our Travel Experts, who will be delighted to assist you in making any necessary corrections.

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If I book land only, how can I arrange ground transportation upon arrival?

This is not currently possible. You will need to organize your own transportation from the airport to the hotel.

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Can I select a different room type for each hotel I'll be staying at during my trip?

No, this is not currently supported.

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