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To receive a refund via ACH, the funds will go directly to your bank account using your account and routing numbers. The process typically takes 3-5 business days to appear in your bank account.
Knowledge Base Article
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Payments, Exoticca Wallet, & discounts
Yes, you can add it any time before the start of your trip. Please call and speak with one of our Travel Experts who will be delighted to assist you.
You're advised to contact the airline directly and submit a claim. Alternatively, you may contact your travel insurance provider and check if they provide coverage.
Claims & complaints
If you miss your flight for any reason, you're advised to contact the airline directly to check if they can rebook you on the next available flight. Alternatively, you may also call our in-trip assistance number and speak with a member of our in-trip assistance team, who will be delighted to assis
Flights
Simply log in and go to the “My Bookings” section. Next, go to the "Your Payment" section of the booking. Click on "Receipt", this will download a copy to your device.
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
Health, safety, & security
Western-style toilets are available in many tourist areas, hotels, and restaurants. However, in more rural or remote areas, you may encounter squat toilets. It's advisable to be prepared for both options, depending on your destination. Always keep in mind that encountering different toilet facil
Trip preparation
The Travelers' App is available in English, Spanish, French, and German and will default to the same language set on your phone. If your phone is set to a language that is not yet available, the App language will automatically be set to English. Setting up the language with IOS Setting up the
Traveler's App
If you're traveling with other people with whom you'd like to split the costs, please have the Account Holder call and speak with one of our Travel Experts.
No, we don't currently offer gift certificates.
To check your wallet credit, simply log into your account, and select Exoticca wallet.
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
In-trip assistance
Please immediately contact our 24/7 in-trip assistance team.
There are two options for upgrading your flight experience: Before making a booking: Contact our Travel Experts before finalizing your booking. They will assist you in obtaining a flight upgrade quote and booking your trip with upgraded flight tickets. After confirmation: If your booking has been co
Changes, cancellations & amendments
If you're using a mobile device: Download the Exoticca Traveler's App when making your booking. Use the same email address you used to book your trip. You will receive a magic link via email, which will take you directly to your account. For web access: Open your web browser. Visit the Exoticc
My Account
Absolutely! Your Exoticca travel credit can be applied to any of our trips. You can use your travel credit toward any trip available on Exoticca’s website. Travel credits may be issued for cancellations, price adjustments, or through special promotions. Some travel credits may be issued as non-refun
Make a booking
Absolutely! To add extra activities to your tour package, please follow these steps: Log in to your Exoticca Account. Navigate to the "My Bookings" section. Look for the "Additional activities" option. You’ll need to make these additions at least 30 days before your departure to ensure availability.
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
Many checked bags are typically limited to a total dimension of 62 inches (length + width + height). For example: 26" + 26" + 10" = 62", with a maximum weight of 50 lbs (23 kg). However, baggage size and weight allowances may vary by airline. Please note: Some regional flights may have lower weigh
Flights, luggage & seats
No worries! If you can't remember your password to access my account, follow these steps: Visit the Exoticca website. Click on "Forgot the password." You will receive an email with instructions on how to reset your password. Simply follow the provided link to create a new one. You can also downloa
