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Please contact us using our online form.
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Press, Media, & PR
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
Please use our online form to provide us with information regarding the type of wheelchair assistance you require. There are three options available: WCHR (Wheelchair Ramp): The traveler can climb stairs and board without assistance but needs assistance to walk long distances. WCHS (Wheelchair Ste
Special needs
Partnerships
Please call and speak with one of our Travel Experts who will be delighted to assist you.
My Account
Yes, absolutely! To share your feedback, please do so via our online form.
Claims & complaints
The usability of your credit or debit cards overseas largely depends on several factors: Card Network: Check if your cards are on internationally recognized networks like Visa, MasterCard, American Express, etc. Cards from such networks are generally accepted in many countries. Card Type: Ensure tha
Trip preparation
Exoticca GO is our loyalty rewards program crafted to help you fulfill your travel bucket list. No barriers, no limits—just boundless opportunities!
Exoticca GO
We follow industry-standard identification and verification procedures to protect your account and personal data.
Certainly, please call and speak with one of our Travel Experts, who will be delighted to assist you.
Payments, Exoticca Wallet, & discounts
During the booking process, you will be able to download the guarantees and conditions.
In most places, you’ll be able to recharge your electronics at the hotel. We recommend you bring a travel adapter and an extra camera battery with you. For further details about a particular country, please check here.
Unfortunately, this is not possible at the moment. When you purchase the Ergo policy, it must cover everyone on the same booking.
If you have a specific destination in mind, you can use the search bar at the top center of the page. Provide your departure city Where you want to travel to The date when you would like to travel. Click on the magnifying glass or hit enter and we will find you the options available.
Make a booking
Use an eSIM When you book an Exoticca trip, each traveler will be provided with a free 1 GB Kolet eSIM card. Use Your Mobile Provider The first thing to do is check with your mobile phone company if they offer any form of roaming as part of your package for the countries you are visiting – often r
Should you wish to share your feedback and/or suggestions, you may do so via our online form. Our team will review your feedback and/or suggestions and respond within 4 to 7 business days.
Feedback & suggestions
Exoticca is a digital travel agency composed by a team of passionate professionals committed to fulfilling people’s dreams. We create all-inclusive travel packages at the best prices so as many people as possible can enrich their lives with extraordinary experiences. Our trips are hand-crafted b
About Exoticca
We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. Customers: We monitor cust
Social responsibility
You can book up to 9 Travelers in a single reservation. If you're interested in booking for a larger group, please complete the online form or call and speak with one of our Travel Experts. They will be delighted to assist you, provide information about our group discounts, and recommend the bes
After you select your trip, add your departure city and the number of travelers in the search bar, then hit enter. A calendar will show you the available dates and rates for each trip.