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Knowledge Base Article
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Payments, Exoticca Wallet, & discounts
Here are a few precautions you can take: Check that the web page from which you make the booking is legitimate and secure. Sometimes scammers use sophisticated sou plantation techniques (tips: No terms and conditions, no business address, SSL security certificate, poor web design, poor content of th
Trust & Safety
Please submit your request using our online form.
Data subject request
In the unfortunate event of a stolen or lost passport, you should file a report with the local police or authorities. Next, please notify the local Travel Partner, who can further assist.
Health, safety, & security
Yes, you can bring your own wheelchair on the flight. Please use the online form and let us know about your wheelchair's specifications: Height, width, length Battery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a battery If it's foldable This infor
Special needs
To receive a refund via ACH, the funds will go directly to your bank account using your account and routing numbers. The process typically takes 3-5 business days to appear in your bank account.
You can book up to 9 Travelers in a single reservation. If you're interested in booking for a larger group, please complete the online form or call and speak with one of our Travel Experts. They will be delighted to assist you, provide information about our group discounts, and recommend the bes
Make a booking
Paying with ACH is quick and simple. Just follow these steps: Log in to your account on our website. Go to the “Payments” section under “My Bookings”. Select ACH as your payment method. Enter your bank details and billing address on the payment page. Accept our Terms & Conditions and Privacy Polic
Unfortunately, this is not currently possible due to local accommodation restrictions.
Please use our online form and let us know about your special meal request to suit your dietary restrictions. Our team will review your request and respond within 4 to 7 business days.
Please contact us using our online form.
Tourism boards
No, your Exoticca Wallet is private. Invited Travelers won’t see it, use it, or apply it to any payments.
My Account
Press, Media, & PR
We offer group rates for 10 or more people traveling together on the same booking. If you're interested in making a booking for 10 or more people, please complete the online form. Our team will review your request and respond within 4 to 7 business days.
ACH payments offer several advantages over traditional bank transfers and credit cards: Lower cost: ACH payments typically have lower fees compared to credit cards and wire transfers. Increased security: ACH transactions use encrypted systems and bank verification, adding a layer of protection. Fast
ACH stands for the Automated Clearing House (ACH) it is an electronic network for processing financial transactions, including direct deposits, bill payments, and money transfers between banks in the U.S. It is commonly used for payment transactions.
Before you travel you can see information about your booking status, payments, currency converter, services, hotels, flights, itinerary, and the meet & greet details for your arrival at your destination.
Traveler's App
Signing up is easy and free! Simply create an account to get started. As soon as you book your first trip, you’ll automatically begin receiving additional benefits. Subscribe here to join and receive weekly promotional deals, offers, and travel inspiration.
Exoticca GO
Exoticca GO is our loyalty rewards program crafted to help you fulfill your travel bucket list. No barriers, no limits—just boundless opportunities!
ACH payments are typically low or even free, depending on your bank. As soon as your ACH payment is confirmed, you’ll receive a payment confirmation email, and a bonus will be added to your Exoticca Wallet as a thank-you!
