Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation. Online Payment: If you are making a booking online, please contact us to request that we apply your voucher or discount code from
Knowledge Base Article
•
Payments, Exoticca Wallet, & discounts
ACH payments are typically low or even free, depending on your bank. As soon as your ACH payment is confirmed, you’ll receive a payment confirmation email, and a bonus will be added to your Exoticca Wallet as a thank-you!
You can check the status of your ACH payment by reviewing your bank account's transaction history or online banking portal. The payment will appear as "pending" until it is confirmed, which usually takes 1-3 business days. As soon as the payment is confirmed, you’ll receive a payment confirmatio
Once your booking is confirmed, you will receive the Ergo contract in your Exoticca account.
Unfortunately, this is not possible at the moment. When you purchase the Ergo policy, it must cover everyone on the same booking.
To receive a refund via ACH, the funds will go directly to your bank account using your account and routing numbers. The process typically takes 3-5 business days to appear in your bank account.
Certainly, please call and speak with one of our Travel Experts, who will be delighted to assist you.
Yes, you can make a partial payment. Please call and speak with one of our Travel Experts who will be delighted to assist you.
ACH payments offer several advantages over traditional bank transfers and credit cards: Lower cost: ACH payments typically have lower fees compared to credit cards and wire transfers. Increased security: ACH transactions use encrypted systems and bank verification, adding a layer of protection. Fast
Yes, we do! We offer a 5% discount off the total booking price for all student travelers based on the below criteria: Student discount eligibility criteria: You need to be a full-time student, enrolled in an accredited academic institution, and able to provide valid student identification. You mus
Laundry facilities may be accessible during your trip, depending on your accommodation choices. Additionally, consider packing versatile, easy-to-wash clothing items to reduce the need for frequent laundry. For longer journeys, plan ahead and explore nearby laundromats or laundry services in the a
Trip preparation
We currently offer two policies through Ergo, the Basic package (Seguro Básico) and the Multi-Assistance package (Ampliado). The Basic package is included free of charge with all our bookings from eligible markets, it covers basic baggage, travel delay, personal and medical assistance. The Multi-Ass
The first thing you need to do is confirm that your device is eSIM compatible. You have three ways to check: Access the Kolet App. If you see the error screen, then your device is unfortunately not eSIM compatible. Search for your device here to see if it’s eSIM compatible. Check manually in your
If you have a specific destination in mind, you can use the search bar at the top center of the page. Provide your departure city Where you want to travel to The date when you would like to travel. Click on the magnifying glass or hit enter and we will find you the options available.
Make a booking
You can submit a claim as soon as you have booked a trip that is eligible for the Best Price Guarantee, right up until 11:59 p.m. local time, three days before your departure. Simply complete our online form, and our team will review your request and get back to you within 24 hours.
This is not currently possible. You will need to organize your own transportation from the airport to the hotel.
No, this is not currently supported.
Hotels
Yes, you’re free to opt out of any part of your scheduled activities. If you decide to skip an activity while at your destination, please inform your local guide to help avoid delays for the rest of the group. Please note that if you choose to opt out of any activity, you won’t be eligible for any
In most cases, once you exit the baggage collection area into the airport arrivals hall, you will find your driver will be waiting. Please look for the person holding an Exoticca sign with your name on it. However, you are advised to please check your Trip Summary 3 days before departure for furth
Ground transportation
To refer a friend, log into your Exoticca account and find the referral code that you can share. To find your referral code/link: Go to ‘Refer a friend’ this can be found by selecting your name in the top right-hand corner. Select the ‘Share your code’ section. You then have the option to copy and
Refer a friend
