Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
To receive a refund via ACH, the funds will go directly to your bank account using your account and routing numbers. The process typically takes 3-5 business days to appear in your bank account.
Knowledge Base Article
•
Payments, Exoticca Wallet, & discounts
You're asked to provide traveler contact information for several important reasons: Communication: Having accurate contact information ensures that we can reach you in the event of any changes to your itinerary, flight delays, or any other important updates related to your travel plans. Emergencie
Make a booking
Promoting sustainability is fundamental to Exoticca. From creating a great place for people to work to working with airlines that focus on reducing their emissions and waste. We promote eco-friendly travel options, such as energy-efficient shared transportation and accommodations, to reduce the envi
Corporate sustainability
Please submit your request using our online form. Once your request is received and processed, you will receive a confirmation email.
My Account
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our contact form. Our team will review your request and respond within 4 to 7 business days.
Exoticca is committed to providing extraordinary value. That's why our in-house experts developed SmartFare, a powerful engine that works behind the scenes to seek out and secure the lowest airfares and partner rates for your trip. That's how we can confidently offer you the best price on your trave
Yes, you’re free to opt out of any part of your scheduled activities. If you decide to skip an activity while at your destination, please inform your local guide to help avoid delays for the rest of the group. Please note that if you choose to opt out of any activity, you won’t be eligible for any
Customers over 70 years old are not covered for assistance in destination or repatriation on any Ergo products, and travelers must legally reside in the country related to the market where the booking has been purchased.
Yes, special meals can be requested at the time of booking. These are subject to availability based on the airline and route, and we’re here to assist with forwarding your request. You can complete the online form or, if you prefer, call and speak with one of our Travel Experts. They will be delig
Yes, you can bring your own wheelchair on the flight. Please use the online form and let us know about your wheelchair's specifications: Height, width, length Battery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a battery If it's foldable This infor
Special needs
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
Health, safety, & security
We follow industry-standard identification and verification procedures to protect your account and personal data.
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and provide you with a response within 4 to 7 business days.
Changes, cancellations & amendments
Unfortunately, this is not currently possible due to local accommodation restrictions.
Use one of the following search options to help you find your perfect trip: On the top left-hand side, you'll find three dropdown filters. Destinations: Select a region you're interested in traveling to. Trip Style: You can filter by season, interest, family collection, or by group. Deals: Take a
Once your booking is confirmed, you will receive the Ergo contract in your Exoticca account.
You can book up to 9 Travelers in a single reservation. If you're interested in booking for a larger group, please complete the online form or call and speak with one of our Travel Experts. They will be delighted to assist you, provide information about our group discounts, and recommend the bes
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
At Exoticca, we believe in the importance of respecting and preserving the welfare of all animals encountered during our tours. We are committed to promoting ethical travel experiences that align with our values of compassion, conservation, and respect for all living beings. Photos Don´t pay money
Animal welfare policy
No. They’ll only be able to see the specific booking they were invited to. Each invited traveler gets access only to that trip’s details.
