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Exoticca
Account management

Account management

Frequently Asked Questions

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I discovered that I have a duplicate account. Could you please keep the one that has a booking?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. ​Our team will review your request and provide you with a quote within 4 to 7 business days.

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Why am I being asked to provide answers to security questions?

We follow industry-standard identification and verification procedures to protect your account and personal data.

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What is a booking reference number, and how can I find mine?

A booking reference number is a unique identifier for your booking with Exoticca. ​To find your booking reference number, you have two options:Option 1: When using a web browser to access your account, you can find the booking reference number in the following locations:Go to "My Bookings"

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Who is authorized to make changes to my booking?

Only the Account Holder who made the booking is authorized to make changes or modifications.

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I've noticed that I have made duplicate bookings. What should I do in this situation?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. ​Our team will review your request and respond within 4 to 7 business days.​

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Changes, cancellations & amendments

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How do I delete my account?

Please submit your request using our online form. ​Once your request is received and processed, you will receive a confirmation email.

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Account management