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Exoticca
In-trip assistance

In-trip assistance

Frequently Asked Questions

(8)
EC
I need to get in touch with my local embassy/consulate.

You can typically find the relevant contact information on the official website of your country's government or through a simple online search. ​ Many embassies and consulates provide an emergency contact number for citizens in need. ​ We recommend saving this number on your phone or keeping it with

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In-trip assistance

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How can I get in touch with the local tour guide?

If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. ​ If you still need further assistance, don't hesitate to contact our in-trip as

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In-trip assistance

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I've been robbed.

If you've been a victim of theft during your trip, it's important to take the following steps: Contact local authorities: Immediately make a report to the local police or authorities. They can help document the theft and provide assistance. Notify your travel insurance provider: If you have travel i

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Health, safety, & security

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I need repatriation assistance.

Please immediately contact our 24/7 in-trip assistance team.

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In-trip assistance

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My passport has been lost or stolen.

In the unfortunate event of a stolen or lost passport, you should file a report with the local police or authorities. ​ Next, please notify the local Travel Partner, who can further assist.

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Health, safety, & security

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I'm sick and not able to continue with my trip.

If you're experiencing issues, you're advised to first try and contact our local Travel Partner. ​ If you still need further assistance, please contact our 24/7 In-trip assistance team.

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Health, safety, & security

EC
I've been arrested or detained by local law enforcement authorities.

Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. ​ It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you

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Health, safety, & security

EC
I've been denied entry into the country.

In the exceptional case where you find yourself denied entry by border/passport control, you're advised to call us so we can see how best to assist. ​ Alternatively, you can seek guidance and assistance from local immigration and/or border control authorities. ​ Please note that it is your responsib

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Health, safety, & security