Skip to main content
Exoticca
Warning Sign
Need help fast?
Chat with our virtual assistant for instant answers - it's the quickest way to get support!
Special needs

Special needs

Frequently Asked Questions

(4)
EC
How do I request wheelchair service when booking a flight?

Please use our online form to provide us with information regarding the type of wheelchair assistance you require. ​ There are three options available: WCHR (Wheelchair Ramp): The traveler can climb stairs and board without assistance but needs assistance to walk long distances. WCHS (Wheelchair Ste

Knowledge Base Article

 • 

Special needs

EC
Can I take my own wheelchair on the flight?

Yes, you can bring your own wheelchair on the flight. ​ ​Please use the online form and let us know about your wheelchair's specifications: Height, width, length Battery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a battery If it's foldable ​ This infor

Knowledge Base Article

 • 

Special needs

EC
Can I take a pram/baby stroller?

Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. ​ As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o

Knowledge Base Article

 • 

Special needs

EC
How can I request a special meal?

Please use our online form and let us know about your special meal request to suit your dietary restrictions. ​ Our team will review your request and respond within 4 to 7 business days.

Knowledge Base Article

 • 

Special needs