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You can submit a claim as soon as you have booked a trip that is eligible for the Best Price Guarantee, right up until 11:59 p.m. local time, three days before your departure. Simply complete our online form, and our team will review your request and get back to you within 24 hours.
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Promoting sustainability is fundamental to Exoticca. From creating a great place for people to work to working with airlines that focus on reducing their emissions and waste. We promote eco-friendly travel options, such as energy-efficient shared transportation and accommodations, to reduce the envi
Corporate sustainability
Yes, you can bring your own wheelchair on the flight. Please use the online form and let us know about your wheelchair's specifications: Height, width, length Battery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a battery If it's foldable This infor
Special needs
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
Changes, cancellations & amendments
You're asked to provide traveler contact information for several important reasons: Communication: Having accurate contact information ensures that we can reach you in the event of any changes to your itinerary, flight delays, or any other important updates related to your travel plans. Emergencies:
Absolutely! The displayed price includes taxes and VAT. Please note, however, that some trips may require payment of tips to be made at destinations. You can find this information in the Trip Summary.
In the unfortunate event of a stolen or lost passport, you should file a report with the local police or authorities. Next, please notify the local Travel Partner, who can further assist.
Health, safety, & security
Yes, absolutely! To share your feedback, please do so via our online form.
Claims & complaints
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Environmental responsibility
We endeavor to process claims within 7 business days or less, however, resolution times may be longer depending on the case particulars. Please rest assured that our team is working on resolving your claim as quickly as possible. Please do not submit another claim for the same reason, as this will
You're advised to contact the airline directly and submit a claim. Alternatively, you may contact your travel insurance provider and check if they provide coverage.
TICO (Travel Industry Council of Ontario) is a provincial regulator that oversees travel businesses that physically operate from a customer-facing location in Ontario. Because Exoticca is a global online tour operator without a business office in Ontario, we fall outside TICO’s specific regulatory s
Travel memberships & certifications
We're sorry to hear that! We are here to help! Please call and speak with one of our Travel Experts, who will be delighted to assist you.
Yes, special meals can be requested at the time of booking. These are subject to availability based on the airline and route, and we’re here to assist with forwarding your request. You can complete the online form or, if you prefer, call and speak with one of our Travel Experts. They will be delig
Yes, if the hotels are not yet confirmed, a blue banner will be visible displaying the hotel category booked and the list of hotels we operate with. Once the hotels have been confirmed, a green confirmed box will appear next to your confirmed hotel.
Traveler's App
Please contact us using our online form.
Partnerships
Please rest assured that our team is working on resolving your claim as quickly as possible. Please do not submit another claim for the same reason, as this will only create additional backlogs and delays.
At Exoticca, we believe in the importance of respecting and preserving the welfare of all animals encountered during our tours. We are committed to promoting ethical travel experiences that align with our values of compassion, conservation, and respect for all living beings. Photos Don´t pay money
Animal welfare policy
Share the wonder of travel by inviting a friend to book with Exoticca and earn travel credit when they make their first booking. Participating is easy: all you need is an Exoticca account! You can use your travel credit to save on your next getaway! Receive Exoticca travel credit for each new fr
Refer a friend
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