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In the exceptional case where you find yourself denied entry by border/passport control, you're advised to call us so we can see how best to assist. Alternatively, you can seek guidance and assistance from local immigration and/or border control authorities. Please note that it is your responsib
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In-trip assistance
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Privacy policy
Before you travel you can see information about your booking status, payments, currency converter, services, hotels, flights, itinerary, and the meet & greet details for your arrival at your destination.
Traveler's App
Please immediately contact our 24/7 in-trip assistance team.
Please refer to your Trip Summary's "Quote Breakdown" section for further details.
Travel documents
Here are a few precautions you can take: Check that the web page from which you make the booking is legitimate and secure. Sometimes scammers use sophisticated sou plantation techniques (tips: No terms and conditions, no business address, SSL security certificate, poor web design, poor content of th
Trust & Safety
You may review our Terms and Conditions here.
Make a booking
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
Changes, cancellations & amendments
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If you find the same trip for a lower price, our Best Price Guarantee is here to help. Your claim will be approved if the offer you’ve found meets all the following: Same travel month (excluding peak travel dates and national holidays) Same number of travel days Same travel destination Same trip i
Yes, of course! Our customers are encouraged to post their reviews on Trustpilot and other platforms so you have the chance to read about their experience. Trustpilot review page link
Yes, you’re free to opt out of any part of your scheduled activities. If you decide to skip an activity while at your destination, please inform your local guide to help avoid delays for the rest of the group. Please note that if you choose to opt out of any activity, you won’t be eligible for a
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Cookies policy
We highly recommend purchasing travel insurance for your trip. Currently, we offer travel insurance for bookings made in Spain or France only. If you're booking from elsewhere, please consider arranging coverage independently for peace of mind during your travels.
Trip preparation
Exoticca is committed to providing extraordinary value. That's why our in-house experts developed SmartFare, a powerful engine that works behind the scenes to seek out and secure the lowest airfares and partner rates for your trip. That's how we can confidently offer you the best price on your trave
No, you cannot transfer your trip to someone else once it's purchased.
In the event your luggage hasn't arrived, please do the following: Contact your driver to let them know you have arrived and inform them that you have to make a baggage claim. Your driver's number is provided on your Trip Summary, under the in-trip assistance section. Contact the airline and ask for
Flights
Your safety is our top priority! We carefully select our partners Our partners are carefully selected based on their high-quality standards and security protocols. We’re proactive We continuously monitor global events to ensure your safety and security. We’re available 24/7 Our in-destination
Incorrect reference or payment description: Ensure the provided reference number or payment details are included when initiating the transfer to match it with your booking. Bank transfer processing time: Allow a few business days for the transfer to be processed, the process time may vary dependin
Payments, Exoticca Wallet, & discounts
You may opt out of participating in any portion of the scheduled itinerary, however, please note that as per the terms and conditions, you will not receive a refund or credit.
Itinerary related
