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Knowledge Base Article
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My Account
No, we don't currently offer gift certificates.
Payments, Exoticca Wallet, & discounts
Promoting sustainability is fundamental to Exoticca. From creating a great place for people to work to working with airlines that focus on reducing their emissions and waste. We promote eco-friendly travel options, such as energy-efficient shared transportation and accommodations, to reduce the envi
Corporate sustainability
Click here to download our brand guidelines.
Press, Media, & PR
Please immediately contact our 24/7 in-trip assistance team.
In-trip assistance
Your safety is our top priority! We carefully select our partners Our partners are carefully selected based on their high-quality standards and security protocols. We’re proactive We continuously monitor global events to ensure your safety and security. We’re available 24/7 Our in-destination
Trust & safety
This is not currently possible. You will need to organize your own transportation from the airport to the hotel.
Make a booking
In the event your luggage hasn't arrived, please do the following: Contact your driver to let them know you have arrived and inform them that you have to make a baggage claim. Your driver's number is provided on your Trip Summary, under the in-trip assistance section. Contact the airline and ask for
Flights
If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. If you still need further assistance, please call our in-trip assistance numbe
Excursions & activities
Our team of travel crafters carefully select a variety of hotels that meet Exoticca's exacting standards. It's generally not possible to change accommodation once confirmed, however, please don't hesitate to contact our in-trip assistance team for further assistance.
Hotels
Please submit your request using our online form.
Data subject request
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
Yes, you can bring your own wheelchair on the flight. Please use the online form and let us know about your wheelchair's specifications: Height, width, length Battery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a battery If it's foldable This infor
Special needs
All your Exoticca GO benefits are linked to your account, not the individual Traveler.
Exoticca GO
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our contact form. Our team will review your request and respond within 4 to 7 business days.
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Environmental responsibility
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Cookies policy
After you select your trip, add your departure city and the number of travelers in the search bar, then hit enter. A calendar will show you the available dates and rates for each trip.
In the exceptional case where you find yourself denied entry by border/passport control, you're advised to call us so we can see how best to assist. Alternatively, you can seek guidance and assistance from local immigration and/or border control authorities. Please note that it is your responsib
We're sorry to hear that! We are here to help! Please call and speak with one of our Travel Experts, who will be delighted to assist you.
