Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
You're advised to contact the airline directly and submit a claim. Alternatively, you may contact your travel insurance provider and check if they provide coverage.
Knowledge Base Article
•
Claims & complaints
Exoticca is proud to be associated with various travel memberships and certifications, demonstrating our commitment to quality and professionalism in the travel industry. Some of the key affiliations and certifications we hold include: IATA Membership: Exoticca is a member of the International Air
Travel memberships & certifications
If you miss your flight for any reason, you're advised to contact the airline directly to check if they can rebook you on the next available flight. Alternatively, you may also call our in-trip assistance number and speak with a member of our in-trip assistance team, who will be delighted to assis
Flights
Incorrect reference or payment description: Ensure the provided reference number or payment details are included when initiating the transfer to match it with your booking. Bank transfer processing time: Allow a few business days for the transfer to be processed, the process time may vary dependin
Payments, Exoticca Wallet, & discounts
Simply log in and go to the “My Bookings” section. Next, go to the "Your Payment" section of the booking. Click on "Receipt", this will download a copy to your device.
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
Health, safety, & security
Please refer to your Trip Summary's "Quote Breakdown" section for further details.
Travel documents
Western-style toilets are available in many tourist areas, hotels, and restaurants. However, in more rural or remote areas, you may encounter squat toilets. It's advisable to be prepared for both options, depending on your destination. Always keep in mind that encountering different toilet facil
Trip preparation
Yes, absolutely! To share your feedback, please do so via our online form.
If you notice any incorrect information associated with your booking (i.e.: misspelled name), please immediately call and speak with one of our Travel Experts, who will be delighted to assist you.
We ensure that our hotels are conveniently located, with a focus on distance to the city/town centers and excursions. However, it's important to also note that the specific hotel location may differ based on your hotel category. Once the accommodation is confirmed, the hotel address will be upload
Hotels
Your hotels will be confirmed 30 days before your scheduled departure date. Once a hotel has been confirmed on your booking, your Trip Summary will be updated to reflect this with a 'Confirmed' status. You can access this information through your Exoticca account, either via our website or by usin
When traveling with Exoticca, certain tips and gratuities are included in your tour package. There are, however, a few instances where individual tipping is welcome. Hotel services: It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill.
The clothing you should pack for your trip depends on various factors, including your destination, the season, the activities you plan to do, and your personal style. Here are some general guidelines: Research the Climate: Check the weather forecast for your destination during your travel dates. T
The vast majority of our trips include a pick-up service, where you’ll be greeted by an Exoticca representative. You'll receive a Trip Summary update email before departure with additional pick-up service information, including the meeting point and transport contact details.
In the event your airline notifies you about a canceled flight, please call us immediately so we can try and reschedule.
Flights, luggage & seats
If you're using a bank transfer: Error in bank details: Check the details entered for the transfer are correct, the account type or bank details may be entered incorrectly. Insufficient funds: Verify that the account used has sufficient funds available to cover the amount required for the transfer.
The Travelers' App is available in English, Spanish, French, and German and will default to the same language set on your phone. If your phone is set to a language that is not yet available, the App language will automatically be set to English. Setting up the language with IOS Setting up the
Traveler's App
The Exoticca Travelers' App can be downloaded on your phone or tablet from Google Play or the Apple Store by searching Exoticca Travelers' App and downloading it's free! App Store download link Google Play download link
Yes, absolutely! You can either pay online or call and speak with one of our Travel Experts who will be delighted to assist you.
