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Knowledge Base Article
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Trust & safety
Yes, your trip with Exoticca is ATOL-protected if flights are included. We hold an ATOL (Air Travel Organiser's License) certification, which means that in the unlikely event of supplier insolvency, your trip funds are safeguarded, and you will be brought back home or refunded as per ATOL regulation
Make a booking
Yes, you can easily see the status of your trip and make a payment if needed through the Travelers' App.
Traveler's App
If you have a specific destination in mind, you can use the search bar at the top center of the page. Provide your departure city Where you want to travel to The date when you would like to travel. Click on the magnifying glass or hit enter and we will find you the options available.
The minimum connection time is the shortest time you need between connecting flights at an airport. Airlines and airports set this time to make sure you have enough time to switch from one flight to another, including security and immigration checks. The minimum connection time differs between air
Flights, luggage & seats
Use one of the following search options to help you find your perfect trip: On the top left-hand side, you'll find three dropdown filters. Destinations: Select a region you're interested in traveling to. Trip Style: You can filter by season, interest, family collection, or by group. Deals: Take a
After you select your trip, add your departure city and the number of travelers in the search bar, then hit enter. A calendar will show you the available dates and rates for each trip.
Yes, you can make a booking online or with the help of one of our Travel Experts. Book in 5 easy steps: Use the search bar and tell us where you're departing from, where you'd like to travel to, and what date you'd like to travel. Select the travel dates in the calendar, which also shows the prici
In most cases, once you exit the baggage collection area into the airport arrivals hall, you will find your driver will be waiting. Please look for the person holding an Exoticca sign with your name on it. However, you are advised to please check your Trip Summary 3 days before departure for furth
Ground transportation
Yes, of course! While your flights are secured as part of your confirmed package, we can certainly look into alternative options for you. Your original trip arrangements will remain exactly as they are while we find your preferred flights. Since airline tickets are issued under specific fare rules
Changes, cancellations & amendments
The Exoticca GO program has two levels: Level 1 and Level 2. Your level depends on how many bookings you’ve completed. Level 1: All travelers who subscribe to the Exoticca newsletter and create an account are included in Level 1. Level 2: You’ll move to Level 2 as soon as you complete your first
Exoticca GO
Yes, absolutely! Click here to enroll today.
Travel agents
Absolutely not! In fact, you can call us toll-free 24/7 and speak with one of our Travel Experts who will be delighted to assist you.
No worries! If you can't remember your password to access my account, follow these steps: Visit the Exoticca website. Click on "Forgot the password." You will receive an email with instructions on how to reset your password. Simply follow the provided link to create a new one. You can also downloa
My Account
Please contact us using our online form.
Tourism boards
You're asked to provide Traveler contact information for several important reasons: Communication: Having accurate contact information ensures that we can reach you in the event of any changes to your itinerary, flight delays, or any other important updates related to your travel plans. Emergencies:
After you complete your booking, you'll receive two emails from Exoticca: Booking confirmation: This email confirms your booking and includes your booking number and trip itinerary. Payment confirmation: This email confirms your payment.
A transit visa is a travel document that allows you to pass through a country on your way to another destination. Transit visas are usually valid for a short period and do not permit extended stays. Whether you need one depends on your nationality, the country you are transiting through, and the l
Travel documents
Immediate: You'll receive a booking confirmation email that includes your booking number and trip itinerary. Immediate: You'll receive a payment confirmation email confirming your payment. Within 24 Hours: You'll receive an email confirming your flights. Final payment is due 60 days before departure
As you're traveling, please reach out to our Travel Partner at your destination, they will be happy to assist you. They will confirm availability, and you can book directly with them. If you still need further assistance, don't hesitate to contact our in-trip assistance team.
Excursions & activities
