Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Yes, absolutely! To share your feedback, please do so via our online form.
Knowledge Base Article
•
Claims & complaints
If you're using a bank transfer: Error in bank details: Check the details entered for the transfer are correct, the account type or bank details may be entered incorrectly. Insufficient funds: Verify that the account used has sufficient funds available to cover the amount required for the transfer.
Payments, Exoticca Wallet, & discounts
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
Health, safety, & security
Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o
Special needs
Please contact us using our online form.
Investor relations
We're sorry to hear that! We are here to help! Please call and speak with one of our Travel Experts, who will be delighted to assist you.
Make a booking
Partnerships
Please click here to view our cookies policy.
Cookies policy
Tourism boards
Your travel credit will go to your Exoticca Wallet. To view the credit available, log into your Exoticca account, then go to your Exoticca Wallet.
Paying via bank transfer is easy! Please follow these steps: Log in to your account on our website. If you don't have one, you can create it in a few easy steps. Go to the "Payments" section in "My Bookings". Select the option for bank transfer. You will find our bank details on the payment page.
Press, Media, & PR
Incorrect reference or payment description: Ensure the provided reference number or payment details are included when initiating the transfer to match it with your booking. Bank transfer processing time: Allow a few business days for the transfer to be processed, the process time may vary dependin
Please immediately contact our 24/7 in-trip assistance team.
In-trip assistance
Travel credit: These are funds held in your Exoticca Wallet that do not expire and can be used at any time to make a payment towards any service Exoticca offers. Voucher: The holder may exchange the vouchers for services, these are usually limited to specific conditions and they have an expiry dat
Please use our online form to provide us with information regarding the type of wheelchair assistance you require. There are three options available: WCHR (Wheelchair Ramp): The traveler can climb stairs and board without assistance but needs assistance to walk long distances. WCHS (Wheelchair Ste
The Exoticca Travelers' App can be downloaded on your phone or tablet from Google Play or the Apple Store by searching Exoticca Travelers' App and downloading it's free! App Store download link Google Play download link
Traveler's App
Once you log into your account, your trip details will appear. View the flights and hotels that are included in the trip purchased and when the services are fully confirmed.
Yes, absolutely! We understand that early flight arrivals may require checking in to your hotel room before the standard check-in time of 14:00 (2pm). You may request early check-in for an additional cost. You may request early check-in no less than 30 days before your scheduled departure date.
Hotels
Use one of the following search options to help you find your perfect trip: On the top left-hand side, you'll find three dropdown filters. Destinations: Select a region you're interested in traveling to. Trip Style: You can filter by season, interest, family collection, or by group. Deals: Take a
