Excursions & activities

Frequently Asked Questions

(5)

How can I buy an additional excursion/activity?

As you're traveling, please reach out to our Travel Partner at your destination, they will be happy to assist you. They will confirm availability, and you can book directly with them. If you still need further assistance, don't hesitate to contact our in-trip assistance team.

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Excursions & activities

I have an issue with my excursion/activity.

If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our Travel Partner. You can find their contact details on the Exoticca Traveler's App. If you still need further assistance, don't hesitate to contact our in-trip assistan

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Excursions & activities

I missed a scheduled excursion/activity.

If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. If you still need further assistance, please call our in-trip assistance numbe

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Excursions & activities

I wasn't able to visit one of the scheduled itinerary attractions.

We get it; sometimes things don't go as planned during your trip. If you find yourself in a situation where you can't make it to a major tourist attraction as scheduled, please reach out to our local Travel Partner and let them know what's going on. They may have suggestions for alternative activi

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Excursions & activities

I want to skip an excursion/activity.

You may opt out of participating in any portion of the scheduled itinerary, however, please note that as per the terms and conditions, you will not receive a refund or credit.

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Excursions & activities