Search over 300 FAQs below to help resolve any questions you may have.
When you book with Exoticca, our system automatically creates an account for you using the email address you provided. You have two convenient options for accessing your account: If you're on a mobile device, download the Exoticca Traveler's App, enter your booking email, and watch for a Magic Lin
Knowledge Base Article
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My Account
If you're using a mobile device: Download the Exoticca Traveler's App when making your booking. Use the same email address you used to book your trip. You will receive a magic link via email, which will take you directly to your account. For web access: Open your web browser. Visit the Exoticc
No worries! If you can't remember your password to access my account, follow these steps: Visit the Exoticca website. Click on "Forgot the password." You will receive an email with instructions on how to reset your password. Simply follow the provided link to create a new one. You can also downloa
Please call and speak with one of our Travel Experts who will be delighted to assist you.
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and provide you with a quote within 4 to 7 business days.
We follow industry-standard identification and verification procedures to protect your account and personal data.
An Invited Traveler is someone included in a booking but who didn’t make the reservation. The Account Holder (the person who booked the trip) can add them by entering their email address. Once added, the Invited Traveler can log in to their own Exoticca account to view the trip details and downl
No. They’ll only be able to see the specific booking they were invited to. Each invited traveler gets access only to that trip’s details.
No limits! You can invite all Travelers on the booking, just make sure you have their permission to add their email addresses.
Invited Travelers can: View the trip details and download the itinerary Check travel requirements (visas, vaccines, restrictions) Add passport details or frequent flyer numbers Request meals, seats, baggage, or wheelchair assistance Make small name corrections They can’t: Change or cancel the book
Only the Account Holder who made the booking is authorized to make changes or modifications.
Please submit your request using our online form. Once your request is received and processed, you will receive a confirmation email.
