Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
All your Exoticca GO benefits are linked to your account, not the individual Traveler.
Knowledge Base Article
•
Exoticca GO
We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. Customers: We monitor cust
Social responsibility
Invited Travelers can: View the trip details and download the itinerary Check travel requirements (visas, vaccines, restrictions) Add passport details or frequent flyer numbers Request meals, seats, baggage, or wheelchair assistance Make small name corrections They can’t: Change or cancel the book
My Account
Please submit your request using our online form.
Data subject request
Please contact us using our online form.
Partnerships
We recommend reviewing these Terms and Conditions before making a booking or traveling with us to ensure you are informed about our policies and guidelines. Please click here to view our Terms & Conditions.
Terms & Conditions
To avoid any issues or disruption to your travel plans, you're advised to have a valid passport with a minimum of six months before expiry. If you need to renew or obtain a new passport in the U.S.A., then you should do so at least 6 months in advance to ensure you receive your passport before you
Travel documents
Please immediately contact our 24/7 in-trip assistance team.
In-trip assistance
As an account holder, you’ll keep Level 1 status as long as you’re subscribed to our newsletter. Level 2 status lasts for 1 year from your last booking with Exoticca.
To refer a friend, log into your Exoticca account and find the referral code that you can share. To find your referral code/link: Go to ‘Refer a friend’ this can be found by selecting your name in the top right-hand corner. Select the ‘Share your code’ section. You then have the option to copy and
Refer a friend
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and provide you with a quote within 4 to 7 business days.
At Exoticca, we believe in the importance of respecting and preserving the welfare of all animals encountered during our tours. We are committed to promoting ethical travel experiences that align with our values of compassion, conservation, and respect for all living beings. Photos Don´t pay money
Animal welfare policy
Promoting sustainability is fundamental to Exoticca. From creating a great place for people to work to working with airlines that focus on reducing their emissions and waste. We promote eco-friendly travel options, such as energy-efficient shared transportation and accommodations, to reduce the envi
Corporate sustainability
Should you wish to share your feedback and/or suggestions, you may do so via our online form. Our team will review your feedback and/or suggestions and respond within 4 to 7 business days.
Feedback & suggestions
Click here to download our digital assets such as logo files.
Press, Media, & PR
Western-style toilets are available in many tourist areas, hotels, and restaurants. However, in more rural or remote areas, you may encounter squat toilets. It's advisable to be prepared for both options, depending on your destination. Always keep in mind that encountering different toilet facil
Trip preparation
Please rest assured that our team is working on resolving your claim as quickly as possible. Please do not submit another claim for the same reason, as this will only create additional backlogs and delays.
Claims & complaints
If you're experiencing issues, you're advised to first try and contact our local Travel Partner. If you still need further assistance, please contact our 24/7 In-trip assistance team.
Health, safety, & security
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Environmental responsibility
