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Knowledge Base Article
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Claims & complaints
Yes, you’re free to opt out of any part of your scheduled activities. If you decide to skip an activity while at your destination, please inform your local guide to help avoid delays for the rest of the group. Please note that if you choose to opt out of any activity, you won’t be eligible for a
Make a booking
In the event inclement weather disrupts your trip itinerary, our local Travel Partner will make every effort to reschedule the excursion for a more suitable time, allowing you to still enjoy the activity. If we're unable to reschedule your itinerary, then we'll propose various options as compensat
Weather related
Incorrect reference or payment description: Ensure the provided reference number or payment details are included when initiating the transfer to match it with your booking. Bank transfer processing time: Allow a few business days for the transfer to be processed, the process time may vary dependin
Payments, Exoticca Wallet, & discounts
On your trip, you will need spending money for some meals and some entrance fees that may not be included in your tour price. Beverages, optional excursions (if not already pre-purchased), gratuities, shopping, and incidental expenses. As a general guideline, aim to bring a variety of means to avo
Trip preparation
TICO (Travel Industry Council of Ontario) is a provincial regulator that oversees travel businesses that physically operate from a customer-facing location in Ontario. Because Exoticca is a global online tour operator without a business office in Ontario, we fall outside TICO’s specific regulatory s
Travel memberships & certifications
Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o
Special needs
Please call our in-trip assistance number and speak with a member of our in-trip assistance team, who will be delighted to assist you.
Flights
Share the wonder of travel by inviting a friend to book with Exoticca and earn travel credit when they make their first booking. Participating is easy: all you need is an Exoticca account! You can use your travel credit to save on your next getaway! Receive Exoticca travel credit for each new fr
Refer a friend
We ensure that our hotels are conveniently located, with a focus on distance to the city/town centers and excursions. However, it's important to also note that the specific hotel location may differ based on your hotel category. Once the accommodation is confirmed, the hotel address will be upload
Hotels
Absolutely not! In fact, you can call us toll-free 24/7 and speak with one of our Travel Experts who will be delighted to assist you.
If you're experiencing any hotel issues, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. If you still need further assistance, don't hesitate to contact our in-trip assistance team or share further details using o
After you complete your booking, you'll receive two emails from Exoticca: Booking confirmation: This email confirms your booking and includes your booking number and trip itinerary. Payment confirmation: This email confirms your payment.
Please contact us using our online form.
Tourism boards
Investor relations
As you're traveling, please reach out to our Travel Partner at your destination, they will be happy to assist you. They will confirm availability, and you can book directly with them. If you still need further assistance, don't hesitate to contact our in-trip assistance team.
Excursions & activities
We're sorry to hear that! We are here to help! Please call and speak with one of our Travel Experts, who will be delighted to assist you.
Whether you need a visa depends on your nationality and destination. Some countries require a visa for entry, while others may allow travel without one or issue a visa at the border. Check the visa requirements for your destination and ensure your passport is valid for the required period. For the
Travel documents
Partnerships
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our contact form. Our team will review your request and respond within 4 to 7 business days.
