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Tourism boards
In the exceptional case where you find yourself denied entry by border/passport control, you're advised to call us so we can see how best to assist. Alternatively, you can seek guidance and assistance from local immigration and/or border control authorities. Please note that it is your responsib
In-trip assistance
We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. Customers: We monitor cust
Social responsibility
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Privacy policy
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Press, Media, & PR
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Cookies policy
No limits! You can invite all Travelers on the booking, just make sure you have their permission to add their email addresses.
My Account
Unfortunately, this is not currently possible due to local accommodation restrictions.
Make a booking
Yes, special meals can be requested at the time of booking. These are subject to availability based on the airline and route, and we’re here to assist with forwarding your request. You can complete the online form or, if you prefer, call and speak with one of our Travel Experts. They will be delig
Yes, absolutely! To share your feedback, please do so via our online form.
Claims & complaints
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Exoticca GO
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
Changes, cancellations & amendments
Please use this link to see the Exoticca GO Terms & Conditions.
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Environmental responsibility
Please immediately contact our 24/7 in-trip assistance team.
In the event your luggage hasn't arrived, please do the following: Contact your driver to let them know you have arrived and inform them that you have to make a baggage claim. Your driver's number is provided on your Trip Summary, under the in-trip assistance section. Contact the airline and ask for
Flights
Partnerships
Yes, it’s possible! To do so, travelers must be grouped and booked according to their departure city, as everyone in the same booking must depart from the same city and receive the same services. The best option is to create separate bookings for each departure city, this way, everyone can start the
In general, we offer lower rates for infants and children under 12 years of age. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Payments, Exoticca Wallet, & discounts
