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TICO (Travel Industry Council of Ontario) is a provincial regulator that oversees travel businesses that physically operate from a customer-facing location in Ontario. Because Exoticca is a global online tour operator without a business office in Ontario, we fall outside TICO’s specific regulatory s
Knowledge Base Article
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Travel memberships & certifications
Any booking with 10 or more people is considered as a group. If you're interested in making a booking for 10 or more people, please complete the online form. Our team will review your request and respond within 48 hours.
Groups
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Absolutely! Your Exoticca travel credit can be applied to any of our trips. You can use your travel credit toward any trip available on Exoticca’s website. Travel credits may be issued for cancellations, price adjustments, or through special promotions. Some travel credits may be issued as non-refun
Make a booking
Absolutely! To add extra activities to your tour package, please follow these steps: Log in to your Exoticca Account. Navigate to the "My Bookings" section. Look for the "Additional activities" option. You’ll need to make these additions at least 30 days before your departure to ensure availability.
Changes, cancellations & amendments
We recommend that you contact us to discuss further, as the cancelation policy applied to optional activities varies. Please use our online form and let us know which activity you'd like to amend. Our team will review your request and respond within 4 to 7 business days.
Please use our online form to provide us with information regarding the type of wheelchair assistance you require. There are three options available: WCHR (Wheelchair Ramp): The traveler can climb stairs and board without assistance but needs assistance to walk long distances. WCHS (Wheelchair Ste
Special needs
Yes, you can easily see the status of your trip and make a payment if needed through the Travelers' App.
Traveler's App
All your Exoticca GO benefits are linked to your account, not the individual Traveler.
Exoticca GO
You can make a booking online or with the help of one of our Travel Experts. Book online in 5 easy steps: Use the search bar and tell us where you're departing from, where you'd like to travel to, and what date you'd like to travel. Select the travel dates in the calendar, which also shows the pri
Travel credit: These are funds held in your Exoticca Wallet that do not expire and can be used at any time to make a payment towards any service Exoticca offers. Voucher: The holder may exchange the vouchers for services, these are usually limited to specific conditions and they have an expiry dat
Payments, Exoticca Wallet, & discounts
We offer group rates for 10 or more people traveling together on the same booking. If you're interested in making a booking for 10 or more people, please complete the online form. Our team will review your request and respond within 4 to 7 business days.
Because our trip packages are already priced very competitively, we do not offer 'senior' discounts.
This is not currently possible. You will need to organize your own transportation from the airport to the hotel.
Yes, we can certainly help with that! If you would prefer to arrange your own travel and join us just for the land portion of your trip, we can update your reservation to reflect a land-only package. To accommodate this, we will set up a new booking for you that includes only the trip and land-bas
Yes, if the flights are not confirmed, You will be able to see your flight times, departure/arrival airports, baggage allowance and the PNR (Passenger Name Record), this will allow you to manage your booking on the airline website.
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
To get a copy of your Trip Summary, please follow the steps below: Log in to your Exoticca account on the website. Select My Bookings Go to the section, "Download your travel documentation". You can also access your Trip Summary through the Traveler's App. The Trip Summary displayed on the Traveler'
Travel documents
The usability of your credit or debit cards overseas largely depends on several factors: Card Network: Check if your cards are on internationally recognized networks like Visa, MasterCard, American Express, etc. Cards from such networks are generally accepted in many countries. Card Type: Ensure tha
Trip preparation
