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Knowledge Base Article
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Claims & complaints
If you're using a bank transfer: Error in bank details: Check the details entered for the transfer are correct, the account type or bank details may be entered incorrectly. Insufficient funds: Verify that the account used has sufficient funds available to cover the amount required for the transfer.
Payments, Exoticca Wallet, & discounts
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
Health, safety, & security
Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o
Special needs
Please contact us using our online form.
Investor relations
We're sorry to hear that! We are here to help! Please call and speak with one of our Travel Experts, who will be delighted to assist you.
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Partnerships
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Cookies policy
Please immediately contact our in-trip assistance team.
Tourism boards
Your travel credit will go to your Exoticca Wallet. To view the credit available, log into your Exoticca account, then go to your Exoticca Wallet.
A visa is official permission to enter, stay in, or leave a foreign country for a set period. Many countries require a visa in addition to a valid passport. Requirements vary depending on your nationality and destination. Please note that a visa does not guarantee entry. Immigration officials make
Travel documents
Paying via bank transfer is easy! Please follow these steps: Log in to your account on our website. If you don't have one, you can create it in a few easy steps. Go to the "Payments" section in "My Bookings". Select the option for bank transfer. You will find our bank details on the payment page.
Press, Media, & PR
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Exoticca GO
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If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
Incorrect reference or payment description: Ensure the provided reference number or payment details are included when initiating the transfer to match it with your booking. Bank transfer processing time: Allow a few business days for the transfer to be processed, the process time may vary dependin
Please immediately contact our 24/7 in-trip assistance team.
In-trip assistance
Once you submit your claim, our team will review it. If your claim is approved, the difference will be returned straight to your Exoticca Wallet in the form of travel credit. Your travel credit never expires and can be used towards any current or future booking.
