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Knowledge Base Article
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Make a booking
You can submit a claim as soon as you have booked a trip that is eligible for the Best Price Guarantee, right up until 11:59 p.m. local time, three days before your departure. Simply complete our online form, and our team will review your request and get back to you within 24 hours.
This is not currently possible. You will need to organize your own transportation from the airport to the hotel.
No, this is not currently supported.
Hotels
Yes, you’re free to opt out of any part of your scheduled activities. If you decide to skip an activity while at your destination, please inform your local guide to help avoid delays for the rest of the group. Please note that if you choose to opt out of any activity, you won’t be eligible for any r
In most cases, once you exit the baggage collection area into the airport arrivals hall, you will find your driver will be waiting. Please look for the person holding an Exoticca sign with your name on it. However, you are advised to please check your Trip Summary 3 days before departure for furth
Ground transportation
To refer a friend, log into your Exoticca account and find the referral code that you can share. To find your referral code/link: Go to ‘Refer a friend’ this can be found by selecting your name in the top right-hand corner. Select the ‘Share your code’ section. You then have the option to copy and
Refer a friend
On your trip, you will need spending money for some meals and some entrance fees that may not be included in your tour price. Beverages, optional excursions (if not already pre-purchased), gratuities, shopping, and incidental expenses. As a general guideline, aim to bring a variety of means to avo
Trip preparation
Share the wonder of travel by inviting a friend to book with Exoticca and earn travel credit when they make their first booking. Participating is easy: all you need is an Exoticca account! You can use your travel credit to save on your next getaway! Receive Exoticca travel credit for each new fr
Yes, absolutely! To share your feedback, please do so via our online form.
Claims & complaints
There are two options for upgrading your flight experience: Before making a booking: Contact our Travel Experts before finalizing your booking. They will assist you in obtaining a flight upgrade quote and booking your trip with upgraded flight tickets. After confirmation: If your booking has been co
Changes, cancellations & amendments
Yes, absolutely! Click here to enroll today.
Travel agents
Any booking with 10 or more people is considered as a group. If you're interested in making a booking for 10 or more people, please complete the online form. Our team will review your request and respond within 48 hours.
Groups
No, your Exoticca Wallet is private. Invited Travelers won’t see it, use it, or apply it to any payments.
My Account
Travel credit: These are funds held in your Exoticca Wallet that do not expire and can be used at any time to make a payment towards any service Exoticca offers. Voucher: The holder may exchange the vouchers for services, these are usually limited to specific conditions and they have an expiry dat
Payments, Exoticca Wallet, & discounts
You may review our Terms and Conditions here.
Getting in touch with your local tour guide for assistance is super easy! We recommend that you download the WhatsApp App (if you haven’t already) prior to departure as it will allow you to contact our local travel partners and our in-trip assistance team via instant messages.
Local contact information
To check your wallet credit, simply log into your account, and select Exoticca wallet.
We highly recommend purchasing travel insurance for your trip. Currently, we offer travel insurance for bookings made in Spain or France only. If you're booking from elsewhere, please consider arranging coverage independently for peace of mind during your travels.
TICO (Travel Industry Council of Ontario) is a provincial regulator that oversees travel businesses that physically operate from a customer-facing location in Ontario. Because Exoticca is a global online tour operator without a business office in Ontario, we fall outside TICO’s specific regulatory s
Travel memberships & certifications
