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We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Knowledge Base Article
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Environmental responsibility
Share the wonder of travel by inviting a friend to book with Exoticca and earn travel credit when they make their first booking. Participating is easy: all you need is an Exoticca account! You can use your travel credit to save on your next getaway! Receive Exoticca travel credit for each new fr
Refer a friend
No worries! If you can't remember your password to access my account, follow these steps: Visit the Exoticca website. Click on "Forgot the password." You will receive an email with instructions on how to reset your password. Simply follow the provided link to create a new one. You can also downloa
My Account
Yes, if the hotels are not yet confirmed, a blue banner will be visible displaying the hotel category booked and the list of hotels we operate with. Once the hotels have been confirmed, a green confirmed box will appear next to your confirmed hotel.
Traveler's App
If you're using a bank transfer: Error in bank details: Check the details entered for the transfer are correct, the account type or bank details may be entered incorrectly. Insufficient funds: Verify that the account used has sufficient funds available to cover the amount required for the transfer.
Payments, Exoticca Wallet, & discounts
If you're traveling with other people with whom you'd like to split the costs, please have the Account Holder call and speak with one of our Travel Experts.
TICO (Travel Industry Council of Ontario) is a provincial regulator that oversees travel businesses that physically operate from a customer-facing location in Ontario. Because Exoticca is a global online tour operator without a business office in Ontario, we fall outside TICO’s specific regulatory s
Travel memberships & certifications
You're asked to provide traveler contact information for several important reasons: Communication: Having accurate contact information ensures that we can reach you in the event of any changes to your itinerary, flight delays, or any other important updates related to your travel plans. Emergencies:
Make a booking
Please contact us using our online form.
Press, Media, & PR
We get it; sometimes things don't go as planned during your trip. If you find yourself in a situation where you can't make it to a major tourist attraction as scheduled, please reach out to our local Travel Partner and let them know what's going on. They may have suggestions for alternative activi
Excursions & activities
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
Changes, cancellations & amendments
No, we don't currently offer gift certificates.
We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. Customers: We monitor cust
Social responsibility
Paying via bank transfer is easy! Please follow these steps: Log in to your account on our website. If you don't have one, you can create it in a few easy steps. Go to the "Payments" section in "My Bookings". Select the option for bank transfer. You will find our bank details on the payment page.
In the exceptional case where you find yourself denied boarding, you're advised to call us immediately so we can see how best to assist. Please note that it is your responsibility to ensure that your travel documents are in order, including having a valid passport and all required visas.
Flights
Yes, you can earn rewards on any trip you take! There are no blackout dates or restrictions on any of our itineraries.
Exoticca GO
Invited Travelers can: View the trip details and download the itinerary Check travel requirements (visas, vaccines, restrictions) Add passport details or frequent flyer numbers Request meals, seats, baggage, or wheelchair assistance Make small name corrections They can’t: Change or cancel the book
The minimum connection time is the shortest time you need between connecting flights at an airport. Airlines and airports set this time to make sure you have enough time to switch from one flight to another, including security and immigration checks. The minimum connection time differs between air
Flights, luggage & seats
Our team of travel crafters carefully select a variety of hotels that meet Exoticca's exacting standards. It's generally not possible to change accommodation once confirmed, however, please don't hesitate to contact our in-trip assistance team for further assistance.
Hotels
