Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Please submit your request using our online form.
Knowledge Base Article
•
Privacy policy
Please click here to view our privacy policy.
Yes, you can make a partial payment. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Click here to download our digital assets such as logo files.
Press, Media, & PR
Yes, depending on the package and availability, you have the option to book additional hotel nights before or after your tour. We understand that you might want to extend your stay and explore your destination further. You can add extra hotel nights after selecting the tour and dates you would lik
Hotels
At Exoticca, we believe in the importance of respecting and preserving the welfare of all animals encountered during our tours. We are committed to promoting ethical travel experiences that align with our values of compassion, conservation, and respect for all living beings. Photos Don´t pay money
Animal welfare policy
We follow industry-standard identification and verification procedures to protect your account and personal data.
My Account
Once your booking is confirmed, you will receive the Ergo contract in your Exoticca account.
Yes, absolutely! To share your feedback, please do so via our online form.
Claims & complaints
At Exoticca, we want everyone to feel comfortable and excited about their travels, and we're thrilled to have LGBTQIA+ Travelers as part of our community. When you plan your trip, it's important to be aware of local laws and customs in the places you'll visit. Some countries have laws that might n
Trip styles
During the booking process, you will be able to download the guarantees and conditions.
Paying via bank transfer is easy! Please follow these steps: Log in to your account on our website. If you don't have one, you can create it in a few easy steps. Go to the "Payments" section in "My Bookings". Select the option for bank transfer. You will find our bank details on the payment page.
Payments, Exoticca Wallet, & discounts
Absolutely. You can use our Price Lock feature to hold your booking and lock in the price for 24 hours at no cost. It’s a great way to take a little extra time to decide while securing today’s rate. Here’s how it works: Select your desired trip, travel dates, and package category. At checkout,
Make a booking
Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation. Online Payment: If you are making a booking online, please contact us to request that we apply your voucher or discount code from
A visa is official permission to enter, stay in, or leave a foreign country for a set period. Many countries require a visa in addition to a valid passport. Requirements vary depending on your nationality and destination. Please note that a visa does not guarantee entry. Immigration officials make
Travel documents
Yes, you can add it any time before the start of your trip. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Please use our online form and let us know about your special meal request to suit your dietary restrictions. Our team will review your request and respond within 4 to 7 business days.
Special needs
Please contact us using our online form.
Absolutely! Subscribe here and start receiving weekly promotional deals, offers, and travel inspiration.
Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o
