What’s the best way to contact Exoticca?
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We’re here to help every step of your journey. To make sure you reach the right team as quickly as possible, choose the contact option that matches your stage of travel.
Before You Travel
Chat options:
More than 30 days before departure
Our online form is ideal for general questions or booking updates. Once we receive your request, our team will respond within 72 hours.
Less than 30 days before departure
Our online form is still a great option, and we’ll get back to you within 48 hours.
For quick answers, Atlas, our digital travel assistant, is the fastest way to get help.
Travelers departing within 3 days
Our In-trip Assistance team is ready to give you priority support whenever you need it.
On Your Trip
We’re always here to help, though while you’re traveling, our local Travel Partner is your quickest source of on-the-ground support.
Their details are in your Trip Summary and in the Exoticca App, so you can reach them right away if needed.
WhatsApp us or call our In-trip Assistance number for immediate support
Use the Exoticca App to submit live feedback or connect with our team via Live Chat
After Your Trip
We’d love to hear from you! Please share your comments or suggestions using our online form.
Important: Three days before departure, we’ll add your In-trip Assistance contact numbers to your Trip Summary. This team is available 24/7 via WhatsApp or phone.
Additional information:
Click here for information about What is the Travelers' App, and what are its features?
Click here for information about how to find and download your Trip Summary