Search over 300 FAQs below to help resolve any questions you may have.
The free Smart Traveler Enrollment Program (STEP) allows you to register with your destination's American Embassy or Consulate so that they can contact you in an emergency. Register Here.
Knowledge Base Article
•
Trip preparation
We highly recommend purchasing travel insurance for your trip. Currently, we offer travel insurance for bookings made in Spain or France only. If you're booking from elsewhere, please consider arranging coverage independently for peace of mind during your travels.
The most appropriate luggage for your trip can vary depending on your destination, travel duration, and personal preferences. Here are some general tips: Suitcase or Backpack: For most trips, a rolling suitcase or travel backpack is a good choice. Suitcases provide ease of rolling, while backpacks
Airline contact information and website links are listed in the panels below in alphabetical order. A Aegean Airlines Manage booking Link General baggage information Link Customer service website link Link Contact numbers 1-833-732-8158 (US) 1-833-673-6110 (CA) 34-900-802-376 (ES) 33-170-031323 (FR)
Flights, luggage & seats
The clothing you should pack for your trip depends on various factors, including your destination, the season, the activities you plan to do, and your personal style. Here are some general guidelines: Research the Climate: Check the weather forecast for your destination during your travel dates. T
Laundry facilities may be accessible during your trip, depending on your accommodation choices. Additionally, consider packing versatile, easy-to-wash clothing items to reduce the need for frequent laundry. For longer journeys, plan ahead and explore nearby laundromats or laundry services in the a
To see specific local emergency contact information, select the panel displaying the country contact details in the panels below. A - B - C - D - E Albania Emergency (general) 112 Police 129 Ambulance 127 Fire department 128 Argentina Emergency (general) 911 Police 911 Ambulance 911 Fire department
Local contact information
The usability of your credit or debit cards overseas largely depends on several factors: Card Network: Check if your cards are on internationally recognized networks like Visa, MasterCard, American Express, etc. Cards from such networks are generally accepted in many countries. Card Type: Ensure tha
When traveling with Exoticca, certain tips and gratuities are included in your tour package. There are, however, a few instances where individual tipping is welcome. Hotel services: It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill.
Western-style toilets are available in many tourist areas, hotels, and restaurants. However, in more rural or remote areas, you may encounter squat toilets. It's advisable to be prepared for both options, depending on your destination. Always keep in mind that encountering different toilet facil
In most places, you’ll be able to recharge your electronics at the hotel. We recommend you bring a travel adapter and an extra camera battery with you. For further details about a particular country, please check here.
Use an eSIM When you book an Exoticca trip, each traveler will be provided with a free 1 GB Kolet eSIM card. Use Your Mobile Provider The first thing to do is check with your mobile phone company if they offer any form of roaming as part of your package for the countries you are visiting – often r
The first thing you need to do is confirm that your device is eSIM compatible. You have three ways to check: Access the Kolet App. If you see the error screen, then your device is unfortunately not eSIM compatible. Search for your device here to see if it’s eSIM compatible. Check manually in your
Many Embassies and Consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with your travel documents. To see specific local emergency contact information, please use this link.
On your trip, you will need spending money for some meals and some entrance fees that may not be included in your tour price. Beverages, optional excursions (if not already pre-purchased), gratuities, shopping, and incidental expenses. As a general guideline, aim to bring a variety of means to avo
