Vuelos

Frequently Asked Questions

(5)

My flight is delayed. What should I do?

Please call our in-trip assistance number and speak with a member of our in-trip assistance team, who will be delighted to assist you.

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Flights

What should I do if I've missed my flight?

If you miss your flight for any reason, you're advised to contact the airline directly to check if they can rebook you on the next available flight. Alternatively, you may also call our in-trip assistance number and speak with a member of our in-trip assistance team, who will be delighted to assis

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Flights

What should I do if I've been denied boarding?

In the exceptional case where you find yourself denied boarding, you're advised to call us immediately so we can see how best to assist. Please note that it is your responsibility to ensure that your travel documents are in order, including having a valid passport and all required visas.

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Flights

My luggage didn't arrive.

In the event your luggage hasn't arrived, please do the following: Contact your driver to let them know you have arrived and inform them that you have to make a baggage claim. Your driver's number is provided on your Trip Summary, under the in-trip assistance section. Contact the airline and ask for

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Flights

What should I do to keep my checked luggage safe?

Here are a few things we recommend you do to keep your luggage safe: Always remove the tags from the previous flight. Have an up-to-date name tag with name, phone number, and email address. Get travel insurance that also covers missed luggage. Take a recent picture of the suitcase. Never have valu

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Flights, luggage & seats