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Please immediately contact our 24/7 in-trip assistance team.
Knowledge Base Article
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In-trip assistance
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options
Environmental responsibility
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Privacy policy
Once your booking is confirmed, you will receive the Ergo contract in your Exoticca account.
Please contact us using our online form.
Tourism boards
Partnerships
Certainly, please call and speak with one of our Travel Experts, who will be delighted to assist you.
Payments, Exoticca Wallet, & discounts
ACH payments are typically low or even free, depending on your bank. As soon as your ACH payment is confirmed, you’ll receive a payment confirmation email, and a bonus will be added to your Exoticca Wallet as a thank-you!
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Press, Media, & PR
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Cookies policy
All your Exoticca GO benefits are linked to your account, not the individual Traveler.
Exoticca GO
No limits! You can invite all Travelers on the booking, just make sure you have their permission to add their email addresses.
My Account
Please call and speak with one of our Travel Experts who will be delighted to assist you.
You can check the status of your ACH payment by reviewing your bank account's transaction history or online banking portal. The payment will appear as "pending" until it is confirmed, which usually takes 1-3 business days. As soon as the payment is confirmed, you’ll receive a payment confirmatio
Getting in touch with your local tour guide for assistance is super easy! We recommend that you download the WhatsApp App (if you haven’t already) prior to departure, as it will allow you to contact our local Travel Partners and our in-trip assistance team via instant messages.
Local contact information
No, your Exoticca Wallet is private. Invited Travelers won’t see it, use it, or apply it to any payments.
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o
Special needs
