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You can check the status of your ACH payment by reviewing your bank account's transaction history or online banking portal. The payment will appear as "pending" until it is confirmed, which usually takes 1-3 business days. As soon as the payment is confirmed, you’ll receive a payment confirmatio
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Payments, Exoticca Wallet, & discounts
No worries! If you can't remember your password to access my account, follow these steps: Visit the Exoticca website. Click on "Forgot the password." You will receive an email with instructions on how to reset your password. Simply follow the provided link to create a new one. You can also downloa
My Account
Share the wonder of travel by inviting a friend to book with Exoticca and earn travel credit when they make their first booking. Participating is easy: all you need is an Exoticca account! You can use your travel credit to save on your next getaway! Receive Exoticca travel credit for each new fr
Refer a friend
To refer a friend, log into your Exoticca account and find the referral code that you can share. To find your referral code/link: Go to ‘Refer a friend’ this can be found by selecting your name in the top right-hand corner. Select the ‘Share your code’ section. You then have the option to copy and
Yes, you can bring your own wheelchair on the flight. Please use the online form and let us know about your wheelchair's specifications: Height, width, length Battery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a battery If it's foldable This infor
Special needs
To pay using a voucher or discount code for your trip, this must be applied at the time of booking by one of our Travel Experts. Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation.
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and provide you with a quote within 4 to 7 business days.
Please contact us using our online form.
Press, Media, & PR
Click here to download our digital assets such as logo files.
Yes, absolutely! We understand that early flight arrivals may require checking in to your hotel room before the standard check-in time of 14:00 (2pm). You may request early check-in for an additional cost. You may request early check-in no less than 30 days before your scheduled departure date.
Hotels
Investor relations
Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o
Please immediately contact our 24/7 in-trip assistance team.
In-trip assistance
Most airlines typically only require a passenger's first and last names for identification purposes. However, it’s not an issue to request that we also include your middle name. Please complete the online form. Our team will review your request and respond within 4 to 7 business days.
Travel documents
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Cookies policy
Customers over 70 years old are not covered for assistance in destination or repatriation on any Ergo products, and travelers must legally reside in the country related to the market where the booking has been purchased.
Unfortunately, this is not currently possible due to local accommodation restrictions.
Make a booking
After you select your trip, add your departure city and the number of travelers in the search bar, then hit enter. A calendar will show you the available dates and rates for each trip.
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our contact form. Our team will review your request and respond within 4 to 7 business days.
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