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You can check the status of your ACH payment by reviewing your bank account's transaction history or online banking portal. The payment will appear as "pending" until it is confirmed, which usually takes 1-3 business days. As soon as the payment is confirmed, you’ll receive a payment confirmatio
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Payments, Exoticca Wallet, & discounts
Certainly, please call and speak with one of our Travel Experts, who will be delighted to assist you.
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
In-trip assistance
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options
Environmental responsibility
To receive a refund via ACH, the funds will go directly to your bank account using your account and routing numbers. The process typically takes 3-5 business days to appear in your bank account.
We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. Customers: We monitor cust
Social responsibility
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Cookies policy
To avoid any issues or disruption to your travel plans, you're advised to have a valid passport with a minimum of six months before expiry. If you need to renew or obtain a new passport in the U.S.A., then you should do so at least 6 months in advance to ensure you receive your passport before you
Travel documents
Yes, you need a passport that is valid for at least six months after the scheduled return date to travel internationally.
Yes, of course! However, it's essential that your new passport will be ready before your travel dates. Please check the processing times for passport renewal in your country. Be proactive about renewing your passport to avoid any last-minute complications. Once you receive your new passport, w
Please contact us using our online form.
Tourism boards
A transit visa is a travel document that allows you to pass through a country on your way to another destination. Transit visas are usually valid for a short period and do not permit extended stays. Whether you need one depends on your nationality, the country you are transiting through, and the l
Yes, you can earn rewards on any trip you take! There are no blackout dates or restrictions on any of our itineraries.
Exoticca GO
In the event your luggage hasn't arrived, please do the following: Contact your driver to let them know you have arrived and inform them that you have to make a baggage claim. Your driver's number is provided on your Trip Summary, under the in-trip assistance section. Contact the airline and ask for
Flights
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Privacy policy
If you miss your flight for any reason, you're advised to contact the airline directly to check if they can rebook you on the next available flight. Alternatively, you may also call our in-trip assistance number and speak with a member of our in-trip assistance team, who will be delighted to assis
Customers over 70 years old are not covered for assistance in destination or repatriation on any Ergo products, and travelers must legally reside in the country related to the market where the booking has been purchased.
Partnerships
At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team of 400+ people, in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel comp
Careers
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Press, Media, & PR
