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If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. If you still need further assistance, don't hesitate to contact our in-trip as
Knowledge Base Article
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In-trip assistance
Our team of travel crafters carefully selects a variety of hotels that meet Exoticca's exacting standards. It's generally not possible to change accommodation once confirmed, however, please don't hesitate to contact our in-trip assistance team for further assistance.
Hotels
Absolutely! If you are the account holder, you have the flexibility to share all the booking information and updates with all the travelers included in the booking. This ensures that everyone is informed and up-to-date on the travel details.
Privacy policy
Only the Account Holder who made the booking is authorized to make changes or modifications.
My Account
Laundry facilities may be accessible during your trip, depending on your accommodation choices. Additionally, consider packing versatile, easy-to-wash clothing items to reduce the need for frequent laundry. For longer journeys, plan ahead and explore nearby laundromats or laundry services in the a
Trip preparation
Your travel credit will go to your Exoticca Wallet. To view the credit available, log into your Exoticca account, then go to your Exoticca Wallet.
Payments, Exoticca Wallet, & discounts
Invited Travelers can: View the trip details and download the itinerary Check travel requirements (visas, vaccines, restrictions) Add passport details or frequent flyer numbers Request meals, seats, baggage, or wheelchair assistance Make small name corrections They can’t: Change or cancel the book
Many Embassies and Consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with your travel documents. To see specific local emergency contact information, please use this link.
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. Customers: We monitor cust
Social responsibility
You can submit a claim as soon as you have booked a trip that is eligible for the Best Price Guarantee, right up until 11:59 p.m. local time, three days before your departure. Simply complete our online form, and our team will review your request and get back to you within 24 hours.
Make a booking
We ensure that our hotels are conveniently located, with a focus on distance to the city/town centers and excursions. However, it's important to also note that the specific hotel location may differ based on your hotel category. Once the accommodation is confirmed, the hotel address will be upload
We offer group rates for 10 or more people traveling together on the same booking. If you're interested in making a booking for 10 or more people, please complete the online form. Our team will review your request and respond within 4 to 7 business days.
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Once your booking is confirmed, you will receive the Ergo contract in your Exoticca account.
Our hotels offer a range of amenities designed to make your stay as comfortable and enjoyable as possible. While specific amenities may vary from one hotel to another, to access specific information, you're welcome to check the details at any point after your booking is complete.
Promoting sustainability is fundamental to Exoticca. From creating a great place for people to work to working with airlines that focus on reducing their emissions and waste. We promote eco-friendly travel options, such as energy-efficient shared transportation and accommodations, to reduce the envi
Corporate sustainability
Yes, you can bring your own wheelchair on the flight. Please use the online form and let us know about your wheelchair's specifications: Height, width, length Battery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a battery If it's foldable This infor
Special needs
The Travelers' App is available in English, Spanish, French, and German and will default to the same language set on your phone. If your phone is set to a language that is not yet available, the App language will automatically be set to English. Setting up the language with IOS Setting up the
Traveler's App
Yes, your trip with Exoticca is ATOL-protected if flights are included. We hold an ATOL (Air Travel Organiser's License) certification, which means that in the unlikely event of supplier insolvency, your trip funds are safeguarded, and you will be brought back home or refunded as per ATOL regulation
