Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Please submit your request using our online form.
Knowledge Base Article
•
Data subject request
Click here to download our brand guidelines.
Press, Media, & PR
Please contact us using our online form.
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
In-trip assistance
An Invited Traveler is someone included in a booking but who didn’t make the reservation. The Account Holder (the person who booked the trip) can add them by entering their email address. Once added, the Invited Traveler can log in to their own Exoticca account to view the trip details and downl
My Account
We're sorry to hear that! We are here to help! Please call and speak with one of our Travel Experts, who will be delighted to assist you.
Make a booking
You can easily add your passport information by following these steps: Log into your account on our website. Go to the "My Bookings" section. Click on "Your passport information". If you need further help, please call and speak with one of our Travel Experts, who will be delighted to assist you.
Travel documents
No, this is not currently supported.
Hotels
Absolutely! Subscribe here and start receiving weekly promotional deals, offers, and travel inspiration.
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
Paying with ACH is quick and simple. Just follow these steps: Log in to your account on our website. Go to the “Payments” section under “My Bookings”. Select ACH as your payment method. Enter your bank details and billing address on the payment page. Accept our Terms & Conditions and Privacy Polic
Payments, Exoticca Wallet, & discounts
As an account holder, you’ll keep Level 1 status as long as you’re subscribed to our newsletter. Level 2 status lasts for 1 year from your last booking with Exoticca.
Exoticca GO
Yes, you need a passport that is valid for at least six months after the scheduled return date to travel internationally.
At Exoticca, we believe in the importance of respecting and preserving the welfare of all animals encountered during our tours. We are committed to promoting ethical travel experiences that align with our values of compassion, conservation, and respect for all living beings. Photos Don´t pay money
Animal welfare policy
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
Changes, cancellations & amendments
After you complete your booking, you'll receive two emails from Exoticca: Booking confirmation: This email confirms your booking and includes your booking number and trip itinerary. Payment confirmation: This email confirms your payment.
Your safety is our top priority! We carefully select our partners Our partners are carefully selected based on their high-quality standards and security protocols. We’re proactive We continuously monitor global events to ensure your safety and security. We’re available 24/7 Our in-destination
Trust & Safety
Yes, it’s possible! To do so, Travelers must be grouped and booked according to their departure city. Because everyone in a single booking must depart from the same location and receive identical services, the best approach is to create separate bookings for each departure city. This ensures every
Yes, you can make a booking online or with the help of one of our Travel Experts. Book in 5 easy steps: Use the search bar and tell us where you're departing from, where you'd like to travel to, and what date you'd like to travel. Select the travel dates in the calendar, which also shows the prici
Traveler's App
Customers over 70 years old are not covered for assistance in destination or repatriation on any Ergo products, and travelers must legally reside in the country related to the market where the booking has been purchased.
