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You can check the status of your ACH payment by reviewing your bank account's transaction history or online banking portal. The payment will appear as "pending" until it is confirmed, which usually takes 1-3 business days. As soon as the payment is confirmed, you’ll receive a payment confirmatio
Knowledge Base Article
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Payments, Exoticca Wallet, & discounts
No, we don't currently offer gift certificates.
If you've been a victim of theft during your trip, it's important to take the following steps: Contact local authorities: Immediately make a report to the local police or authorities. They can help document the theft and provide assistance. Notify your travel insurance provider: If you have travel i
Health, safety, & security
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Cookies policy
Use an eSIM When you book an Exoticca trip, each traveler will be provided with a free 1 GB Kolet eSIM card. Use Your Mobile Provider The first thing to do is check with your mobile phone company if they offer any form of roaming as part of your package for the countries you are visiting – often r
Trip preparation
Exoticca is committed to providing extraordinary value. That's why our in-house experts developed SmartFare, a powerful engine that works behind the scenes to seek out and secure the lowest airfares and partner rates for your trip. That's how we can confidently offer you the best price on your trave
Make a booking
In the event inclement weather disrupts your trip itinerary, our local Travel Partner will make every effort to reschedule the excursion for a more suitable time, allowing you to still enjoy the activity. If we're unable to reschedule your itinerary, then we'll propose various options as compensat
Weather related
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
In-trip assistance
Please call our in-trip assistance number and speak with a member of our in-trip assistance team, who will be delighted to assist you.
Flights
We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. Customers: We monitor cust
Social responsibility
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Exoticca GO
Exoticca is proud to be associated with various travel memberships and certifications, demonstrating our commitment to quality and professionalism in the travel industry. Some of the key affiliations and certifications we hold include: IATA Membership: Exoticca is a member of the International Air
Travel memberships & certifications
Yes, we do! We offer a 5% discount off the total booking price for all student travelers based on the below criteria: Student discount eligibility criteria: You need to be a full-time student, enrolled in an accredited academic institution, and able to provide valid student identification. You mus
ACH payments are typically low or even free, depending on your bank. As soon as your ACH payment is confirmed, you’ll receive a payment confirmation email, and a bonus will be added to your Exoticca Wallet as a thank-you!
Getting in touch with your local tour guide for assistance is super easy! We recommend that you download the WhatsApp App (if you haven’t already) prior to departure, as it will allow you to contact our local Travel Partners and our in-trip assistance team via instant messages.
Local contact information
A visa is official permission to enter, stay in, or leave a foreign country for a set period. Many countries require a visa in addition to a valid passport. Requirements vary depending on your nationality and destination. Please note that a visa does not guarantee entry. Immigration officials make
Travel documents
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options
Environmental responsibility
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Privacy policy
No limits! You can invite all Travelers on the booking, just make sure you have their permission to add their email addresses.
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