What cancellation coverage applies to my booking?
Updated
The cancellation coverage available for your trip depends on when your booking was confirmed.
Cancellation coverage can only be purchased during the booking process and cannot be added once your booking has been confirmed.
Bookings confirmed on or after August 17, 2026
You can choose from three cancellation coverage options:
Flex Light: Cancel your trip for any reason up to 30 days before departure and receive 80% of your booking value back as travel credit in your Exoticca Wallet.
Flex Optima: Cancel your trip for any reason up to 30 days before departure and receive 100% of your booking value back as travel credit in your Exoticca Wallet.
Flex Total:
Cancel your trip for any reason up to 30 days before departure and receive 100% of your booking value back as travel credit in your Exoticca Wallet.
If you cancel between 30 and 3 days before departure, you'll receive 80% back as travel credit.
Bookings confirmed before August 17, 2026
If you selected Flex or Flex+ when you booked, the following terms apply:
Flex:
More than 30 days before departure: You may update your package. The Flex fee is non-refundable, and the remaining balance will be issued as credit toward your new booking.
Less than 30 days before departure: Changes are subject to cancellation penalties. As most services are fully confirmed at this stage, options are very limited, but we will check for available alternatives.
Flex+:
More than 30 days before departure: Offers greater flexibility, including a refund of your balance after deducting the Flex+ fee.
Less than 30 days before departure: Changes are subject to cancellation penalties. As most services are fully confirmed at this stage, options are very limited, but we will explore any available alternatives.
Without cancellation coverage
Standard cancellation terms and applicable penalties will apply. Cancellation costs depend on how close you are to your departure date and are typically higher as departure approaches.
Important considerations
Travel credit: Travel credit does not expire and can be used toward any current or future booking.
For full details about our cancellation coverage, including applicable terms and conditions, please refer to our Terms & Conditions.
To review the options available for your specific booking, please contact us through our Online Form, and one of our Travel Experts will be happy to help.