Search over 300 FAQs below to help resolve any questions you may have.
If you're interested in making changes to your flight, please complete our online form. Our team will review your request and provide you with a quote within 4 to 7 business days.
Knowledge Base Article
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Changes, cancellations & amendments
There are two options for upgrading your flight experience: Before making a booking: Contact our Travel Experts before finalizing your booking. They will assist you in obtaining a flight upgrade quote and booking your trip with upgraded flight tickets. After confirmation: If your booking has been co
Once your booking is confirmed, hotel categories are assigned based on availability and the selected package. Changes to the hotel category aren't always possible at this stage. However, we understand that travel preferences can evolve. Please reach out via our Online form, and one of our Travel E
Absolutely! To add extra activities to your tour package, please follow these steps: Log in to your Exoticca Account. Navigate to the "My Bookings" section. Look for the "Additional activities" option. You’ll need to make these additions at least 30 days before your departure to ensure availability.
Once a booking is confirmed, we’re unable to modify it, as services are reserved based on the original number of Travelers. However, we’re here to help and will do our best to find a suitable solution. Please reach out via our Online form, and one of our Travel Experts will review your request and
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and provide you with a response within 4 to 7 business days.
Bookings are made with individual Traveler details and confirmed services, which means replacing a traveler isn't something we can guarantee. However, we understand that plans can change. If something unexpected comes up, please get in touch with us through our Online form. We'll review your req
If you find yourself missing part of your trip itinerary due to unforeseen circumstances, don't worry, we've got your back! We'll work closely with our Travel Partners to do everything we can to reschedule any missed excursions, if possible, and get you back on track with your travel plans. Plea
We recommend that you contact us to discuss further, as the cancelation policy applied to optional activities varies. Please use our online form and let us know which activity you'd like to amend. Our team will review your request and respond within 4 to 7 business days.
Please use our online form and let us know which activity you’d like to add. Our team will review your request and respond within 4 to 7 business days.
You can select from these different coverage options at the time you confirm your booking: Flex Coverage: This policy is available at an additional cost and offers flexibility to cancel or reschedule your trip up to 30 days before departure. Flex+ Coverage: This premium policy also comes at an addit
Once a booking is confirmed, all services are reserved as a package, which means partial changes or cancellations aren't possible. Your ability to make changes depends on the cancellation coverage selected at the time of booking: Flex Coverage allows cancellation or rescheduling up to 30 days be
The cost of changing or canceling your booking depends on the coverage under which you initially booked your trip and the expenses associated with the new tour package you select. The ability to make changes is determined by the cancellation coverage you choose at the time of booking. Flex Coverage:
Once a booking is confirmed, travel dates are secured with our providers and can't be changed directly. Your ability to modify your trip depends on the cancellation coverage you selected when booking: Flex Coverage allows cancellation or rescheduling up to 30 days before departure. The Flex fee
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
If you've been notified by your airline about a flight change, please call and speak with one of our Travel Experts, who will be delighted to assist you.
When multiple Travelers and credit cards are used for a single booking, our refund and wallet credit process operates as follows: Refunds are issued in accordance with our terms and conditions, and they are typically refunded back to the same payment method that was originally used to make the booki
