Search over 300 FAQs below to help resolve any questions you may have.
Yes, of course! While your flights are secured as part of your confirmed package, we can certainly look into alternative options for you. Your original trip arrangements will remain exactly as they are while we find your preferred flights. Since airline tickets are issued under specific fare rules
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Changes, cancellations & amendments
Yes, we can certainly help with that! If you would prefer to arrange your own travel and join us just for the land portion of your trip, we can update your reservation to reflect a land-only package. To accommodate this, we will set up a new booking for you that includes only the trip and land-bas
Once your booking is confirmed, flight tickets are issued according to the airline's specific policies. While we are here to assist with your request, please keep the following in mind: Request Review: Your ability to modify a flight depends entirely on the type of change requested and the specifi
There are two options for upgrading your flight experience: Before making a booking: Contact our Travel Experts before finalizing your booking. They will assist you in obtaining a flight upgrade quote and booking your trip with upgraded flight tickets. After confirmation: If your booking has been co
Once your booking is confirmed, hotel categories are assigned based on your selected package and supplier availability. Because of this, changes are subject to availability and cannot always be guaranteed. If you’d like to request an upgrade, we recommend contacting us as early as possible. In gen
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and provide you with a quote within 4 to 7 business days.
My Account
Absolutely! To add extra activities to your tour package, please follow these steps: Log in to your Exoticca Account. Navigate to the "My Bookings" section. Look for the "Additional activities" option. You’ll need to make these additions at least 30 days before your departure to ensure availability.
Once a booking is confirmed, we are unable to add a Traveler to the existing booking, as those services were secured based on the original group size. However, we are happy to help your party stay together! How to add a Traveler: Maintain your existing booking: Keep your original reservation exact
We’re here to help! Yes, it is possible to link separate bookings so that Travelers can enjoy experiences together. Please review the requirements and timelines below. For bookings to be successfully linked, they must meet the following criteria: Same Trip: All parties must be on the identical tri
We understand that plans can change, and we’ll do our best to help you explore your options for replacing a Traveler. Please note that replacements are not always possible, as bookings are secured using each Traveler’s personal details. Timing matters: More than 30 days before departure: This give
Yes, we can certainly help with that! To ensure your group’s arrangements are accurate, our team will help you update your reservation by setting up a new booking for your updated group size. If you wish to rebook the same trip, please keep in mind that this will be subject to live availability, w
If you find yourself missing part of your trip itinerary due to unforeseen circumstances, don't worry, we've got your back! We'll work closely with our Travel Partners to do everything we can to reschedule any missed excursions, if possible, and get you back on track with your travel plans. Plea
We recommend that you contact us to discuss further, as the cancellation policy applied to optional activities varies. Please use our online form and let us know which activity you'd like to amend. Our team will review your request and respond within 4 to 7 business days.
Please use our online form and let us know which activity you’d like to add. Our team will review your request and respond within 4 to 7 business days.
The cancellation coverage available for your trip depends on when your booking was confirmed. Cancellation coverage can only be purchased during the booking process and cannot be added once your booking has been confirmed. Bookings confirmed on or after August 17, 2026 You can choose from thre
Once your booking is confirmed, all services are reserved as a package, so individual components included in your trip cannot be canceled or amended separately. If you need to change your travel arrangements, your existing booking will need to be canceled and a new booking created. If you wish to
The cost of changing or canceling your booking will depend on how close you are to your departure date and the cancellation coverage selected when you booked. If you need to change your travel arrangements, your existing booking may need to be canceled and a new booking created. Cancellation cov
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
If you've been notified by your airline about a flight change, please call and speak with one of our Travel Experts, who will be delighted to assist you.
When multiple travelers and various credit cards are used for a single booking, our refund and wallet credit process operates as follows: Refunds are issued in accordance with our terms and conditions, and they are typically refunded back to the same payment method that was originally used to make t
