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You're advised to contact the airline directly and submit a claim. Alternatively, you may contact your travel insurance provider and check if they provide coverage.
Knowledge Base Article
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Claims & complaints
Exoticca is proud to be associated with various travel memberships and certifications, demonstrating our commitment to quality and professionalism in the travel industry. Some of the key affiliations and certifications we hold include: IATA Membership: Exoticca is a member of the International Air
Travel memberships & certifications
If you miss your flight for any reason, you're advised to contact the airline directly to check if they can rebook you on the next available flight. Alternatively, you may also call our in-trip assistance number and speak with a member of our in-trip assistance team, who will be delighted to assis
Flights
Incorrect reference or payment description: Ensure the provided reference number or payment details are included when initiating the transfer to match it with your booking. Bank transfer processing time: Allow a few business days for the transfer to be processed, the process time may vary dependin
Payments, Exoticca Wallet, & discounts
Simply log in and go to the “My Bookings” section. Next, go to the "Your Payment" section of the booking. Click on "Receipt", this will download a copy to your device.
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
Health, safety, & security
Western-style toilets are available in many tourist areas, hotels, and restaurants. However, in more rural or remote areas, you may encounter squat toilets. It's advisable to be prepared for both options, depending on your destination. Always keep in mind that encountering different toilet facil
Trip preparation
If you notice any incorrect information associated with your booking (i.e.: misspelled name), please immediately call and speak with one of our Travel Experts, who will be delighted to assist you.
Travel documents
We ensure that our hotels are conveniently located, with a focus on distance to the city/town centers and excursions. However, it's important to also note that the specific hotel location may differ based on your hotel category. Once the accommodation is confirmed, the hotel address will be upload
Hotels
Your hotels will be confirmed 30 days before your scheduled departure date. Once a hotel has been confirmed on your booking, your Trip Summary will be updated to reflect this with a 'Confirmed' status. You can access this information through your Exoticca account, either via our website or by usin
When traveling with Exoticca, certain tips and gratuities are included in your tour package. There are, however, a few instances where individual tipping is welcome. Hotel services: It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill.
The vast majority of our trips include a pick-up service, where you’ll be greeted by an Exoticca representative. You'll receive a Trip Summary update email before departure with additional pick-up service information, including the meeting point and transport contact details.
The Travelers' App is available in English, Spanish, French, and German and will default to the same language set on your phone. If your phone is set to a language that is not yet available, the App language will automatically be set to English. Setting up the language with IOS Setting up the
Traveler's App
Exoticca travel credits do not expire. These travel credits are designed to offer flexibility to our Travelers. Your travel credits can be redeemed for any trip listed on our website at the time that best suits the Traveler's plans. This means you can use your travel credits at your convenience
No, we don't currently offer gift certificates.
If you're traveling with other people with whom you'd like to split the costs, please have the Account Holder call and speak with one of our Travel Experts.
To check your wallet credit, simply log into your account, and select Exoticca wallet.
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
In-trip assistance
Please submit your request using our online form.
Data subject request
Please immediately contact our 24/7 in-trip assistance team.
