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Promoting sustainability is fundamental to Exoticca. From creating a great place for people to work to working with airlines that focus on reducing their emissions and waste. We promote eco-friendly travel options, such as energy-efficient shared transportation and accommodations, to reduce the envi
Knowledge Base Article
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Corporate sustainability
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Environmental responsibility
Please submit your request using our online form.
Data subject request
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and provide you with a quote within 4 to 7 business days.
My Account
Depending on your specific needs, you may either contact our local Travel Partner directly through the Traveler's App or call our in-trip assistance team for further support.
Weather related
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and provide you with a response within 4 to 7 business days.
Changes, cancellations & amendments
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
Invited Travelers can: View the trip details and download the itinerary Check travel requirements (visas, vaccines, restrictions) Add passport details or frequent flyer numbers Request meals, seats, baggage, or wheelchair assistance Make small name corrections They can’t: Change or cancel the book
Use an eSIM When you book an Exoticca trip, each traveler will be provided with a free 1 GB Kolet eSIM card. Use Your Mobile Provider The first thing to do is check with your mobile phone company if they offer any form of roaming as part of your package for the countries you are visiting – often r
Trip preparation
Signing up is easy and free! Simply create an account to get started. As soon as you book your first trip, you’ll automatically begin receiving additional benefits. Subscribe here to join and receive weekly promotional deals, offers, and travel inspiration.
Exoticca GO
If you're experiencing issues, you're advised to first try and contact our local Travel Partner. If you still need further assistance, please contact our 24/7 In-trip assistance team.
Health, safety, & security
Please use our online form and let us know which activity you’d like to add. Our team will review your request and respond within 4 to 7 business days.
Please contact us using our online form.
Tourism boards
Absolutely! Subscribe here and start receiving weekly promotional deals, offers, and travel inspiration.
Make a booking
We offer group rates for 10 or more people traveling together on the same booking. If you're interested in making a booking for 10 or more people, please complete the online form. Our team will review your request and respond within 4 to 7 business days.
Payments, Exoticca Wallet, & discounts
Most airlines typically only require a passenger's first and last names for identification purposes. However, it’s not an issue to request that we also include your middle name. Please complete the online form. Our team will review your request and respond within 4 to 7 business days.
Travel documents
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our contact form. Our team will review your request and respond within 4 to 7 business days.
Partnerships
