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I can't remember my password to log into my account.

No worries! If you can't remember your password to access my account, follow these steps: Visit the Exoticca website. Click on "Forgot the password." You will receive an email with instructions on how to reset your password. Simply follow the provided link to create a new one. ​ You can also downloa

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How do I refer a friend?

Share the wonder of travel by inviting a friend to book with Exoticca and earn travel credit when they make their first booking. Participating is easy: all you need is an Exoticca account! ​ You can use your travel credit to save on your next getaway! ​ Receive Exoticca travel credit for each new fr

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Where can I find my referral link?

To refer a friend, log into your Exoticca account and find the referral code that you can share. ​ To find your referral code/link: Go to ‘Refer a friend’ this can be found by selecting your name in the top right-hand corner. Select the ‘Share your code’ section. You then have the option to copy and

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Can I take my own wheelchair on the flight?

Yes, you can bring your own wheelchair on the flight. ​ ​Please use the online form and let us know about your wheelchair's specifications: Height, width, length Battery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a battery If it's foldable ​ This infor

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I discovered that I have a duplicate account. Could you please keep the one that has a booking?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. ​ Our team will review your request and provide you with a quote within 4 to 7 business days.

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I would like to request an interview.

Please contact us using our online form.

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Where can I find Exoticca's digital assets?

​Click here to download our digital assets such as logo files.

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Can I request early hotel check in?

Yes, absolutely! We understand that early flight arrivals may require checking in to your hotel room before the standard check-in time of 14:00 (2pm). ​ You may request early check-in for an additional cost. ​ You may request early check-in no less than 30 days before your scheduled departure date.

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I would like to speak with someone about investor relations.

Please contact us using our online form.

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Can I take a pram/baby stroller?

Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. ​ As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o

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I need repatriation assistance.

Please immediately contact our 24/7 in-trip assistance team.

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My middle name appears on my passport, but I don’t see it on my plane tickets or my vouchers?

Most airlines typically only require a passenger's first and last names for identification purposes. However, it’s not an issue to request that we also include your middle name. ​ Please complete the online form. ​ Our team will review your request and respond within 4 to 7 business days.

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What is Exoticca's cookies policy?

​Please click here to view our cookies policy.

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Can I bring my pet on a trip?

Unfortunately, this is not currently possible due to local accommodation restrictions.

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What dates are available to book?

After you select your trip, add your departure city and the number of travelers in the search bar, then hit enter. ​ A calendar will show you the available dates and rates for each trip.

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What should I do if I don't receive a confirmation e-mail?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our contact form. ​ Our team will review your request and respond within 4 to 7 business days. ​

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I'm interested in offering tours as your local destination Travel Partner.

Please contact us using our online form.

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I experienced a problem when finalising my booking. What should I do?

We're sorry to hear that! We are here to help! Please call and speak with one of our Travel Experts, who will be delighted to assist you.

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Do you offer last minute deals?

We offer a variety of great deals to exciting destinations around the world. ​ Please call and speak with one of our Travel Experts who will be delighted to assist you.

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What is a booking reference number, and how can I find mine?

A booking reference number is a unique identifier for your booking with Exoticca. ​ To find your booking reference number, you have two options: Option 1: When using a web browser to access your account, you can find the booking reference number in the following locations: Go to "My Bookings" > "Nex

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