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Please immediately contact our 24/7 in-trip assistance team.
Knowledge Base Article
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In-trip assistance
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Environmental responsibility
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Privacy policy
Please contact us using our online form.
Tourism boards
Partnerships
In the unfortunate event of a stolen or lost passport, you should file a report with the local police or authorities. Next, please notify the local Travel Partner, who can further assist.
Health, safety, & security
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Press, Media, & PR
Many Embassies and Consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with your travel documents. To see specific local emergency contact information, please use this link.
Trip preparation
Exoticca was founded in Barcelona in 2013 and has grown into one of the world's leading online travel companies.
About Exoticca
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Cookies policy
Yes, you can earn rewards on any trip you take! There are no blackout dates or restrictions on any of our itineraries.
Exoticca GO
All your Exoticca GO benefits are linked to your account, not the individual Traveler.
No limits! You can invite all Travelers on the booking, just make sure you have their permission to add their email addresses.
My Account
If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. If you still need further assistance, please call our in-trip assistance numbe
Excursions & activities
Please call and speak with one of our Travel Experts who will be delighted to assist you.
Please use this link to see the Exoticca GO Terms & Conditions.
Once you submit your claim, our team will review it. If your claim is approved, the difference will be returned straight to your Exoticca Wallet in the form of travel credit. Your travel credit never expires and can be used towards any current or future booking.
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