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If you've been a victim of theft during your trip, it's important to take the following steps: Contact local authorities: Immediately make a report to the local police or authorities. They can help document the theft and provide assistance. Notify your travel insurance provider: If you have travel i
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Health, safety, & security
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Cookies policy
Use an eSIM When you book an Exoticca trip, each traveler will be provided with a free 1 GB Kolet eSIM card. Use Your Mobile Provider The first thing to do is check with your mobile phone company if they offer any form of roaming as part of your package for the countries you are visiting – often r
Trip preparation
In the event inclement weather disrupts your trip itinerary, our local Travel Partner will make every effort to reschedule the excursion for a more suitable time, allowing you to still enjoy the activity. If we're unable to reschedule your itinerary, then we'll propose various options as compensat
Weather related
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
In-trip assistance
We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. Customers: We monitor cust
Social responsibility
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Exoticca GO
Exoticca is proud to be associated with various travel memberships and certifications, demonstrating our commitment to quality and professionalism in the travel industry. Some of the key affiliations and certifications we hold include: IATA Membership: Exoticca is a member of the International Air
Travel memberships & certifications
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Environmental responsibility
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Privacy policy
No limits! You can invite all Travelers on the booking, just make sure you have their permission to add their email addresses.
My Account
Please submit your request using our online form.
Data subject request
Yes, absolutely! To share your feedback, please do so via our online form.
Claims & complaints
A passport is an official government-issued document that serves as proof of your identity and nationality. It typically includes essential personal information, such as your name, date of birth, photograph, and place of birth. Passports are essential for international travel and are required for
Travel documents
If you've been notified by your airline about a flight change, please call and speak with one of our Travel Experts, who will be delighted to assist you.
Changes, cancellations & amendments
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond as soon as possible.
Groups
If you're traveling with other people with whom you'd like to split the costs, please have the Account Holder call and speak with one of our Travel Experts.
Payments, Exoticca Wallet, & discounts
Your travel credit will go to your Exoticca Wallet. To view the credit available, log into your Exoticca account, then go to your Exoticca Wallet.
In the exceptional case where you find yourself denied entry by border/passport control, you're advised to call us so we can see how best to assist. Alternatively, you can seek guidance and assistance from local immigration and/or border control authorities. Please note that it is your responsib
If you find the same trip for a lower price, our Best Price Guarantee is here to help. Your claim will be approved if the offer you’ve found meets all the following: Same travel month (excluding peak travel dates and national holidays) Same number of travel days Same travel destination Same trip i
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