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Exoticca is committed to making travel widely accessible, regardless of ability or disability. We ask that you carefully consider whether you are physically and mentally able to complete the itinerary you have chosen, recognizing that on some trips you may be required to carry your own bags and us
Knowledge Base Article
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Trip styles
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Exoticca is committed to providing extraordinary value. That's why our in-house experts developed SmartFare, a powerful engine that works behind the scenes to seek out and secure the lowest airfares and partner rates for your trip. That's how we can confidently offer you the best price on your trave
After you complete your booking, you'll receive two emails from Exoticca: Booking confirmation: This email confirms your booking and includes your booking number and trip itinerary. Payment confirmation: This email confirms your payment.
In the exceptional case where you find yourself denied boarding, you're advised to call us immediately so we can see how best to assist. Please note that it is your responsibility to ensure that your travel documents are in order, including having a valid passport and all required visas.
Flights
We follow industry-standard identification and verification procedures to protect your account and personal data.
My Account
Start by taking a screenshot of the deal and copying the URL. Make sure it clearly shows that all the details match your Exoticca booking: Same travel month (excluding peak travel dates and national holidays) Same number of travel days Same travel destination Same trip inclusions Same number of pe
You can submit a claim as soon as you have booked a trip that is eligible for the Best Price Guarantee, right up until 11:59 p.m. local time, three days before your departure. Simply complete our online form, and our team will review your request and get back to you within 24 hours.
Once you submit your claim, our team will review it. If your claim is approved, the difference will be returned straight to your Exoticca Wallet in the form of travel credit. Your travel credit never expires and can be used towards any current or future booking.
Yes, you will have free time, especially on the day of your arrival. While our trips are designed with a variety of activities, we understand the importance of personal leisure time.
Our team of travel crafters carefully selects a variety of hotels that meet Exoticca's exacting standards. It's generally not possible to change accommodation once confirmed, however, please don't hesitate to contact our in-trip assistance team for further assistance.
Hotels
If you happen to spot an error in your flight details, please call and speak with one of our Travel Experts, who will be delighted to assist you in making any necessary corrections.
Flights, luggage & seats
The Travelers' App is available in English, Spanish, French, and German and will default to the same language set on your phone. If your phone is set to a language that is not yet available, the App language will automatically be set to English. Setting up the language with IOS Setting up the
Traveler's App
Airport transfers are generally not included in our Land Only packages. How to check if airport transfers are included in your trip: You can confirm this in your Trip Summary itinerary details. To download your Trip Summary: Log in to your Exoticca account on the website. Go to My Bookings. Click o
After you select your trip, add your departure city and the number of travelers in the search bar, then hit enter. A calendar will show you the available dates and rates for each trip.
Yes, that should be possible! Please call and speak with one of our Travel Experts who will be delighted to assist you.
Yes, special meals can be requested at the time of booking. These are subject to availability based on the airline and route, and we’re here to assist with forwarding your request. You can complete the online form or, if you prefer, call and speak with one of our Travel Experts. They will be delig
Some trips may be more physically demanding than others. Our trips come in a variety of flavors, from leisurely cultural explorations to more active adventures. We've got something for everyone! Each trip is categorized with a 'Physical Rating' that indicates its physical demands. We encourage y
Please click here to view our privacy policy.
Privacy policy
No, your Exoticca Wallet is private. Invited Travelers won’t see it, use it, or apply it to any payments.
